Regional Director of Patient Experience

Location: Bon Secours St Marys Hospital of Richmond Pay Rate: Salary - Salary Plan, 75,000.00 USD Annual Work Shift: Job Description Lead a goal-oriented hospital housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a safe, clean, and comfortable environment where patients can heal. Responsibilities Responsibilities Provide leadership that supports a team environment that fosters morale, passion, quality, and respect Demonstrate continuous ability to maintain and/or improve customer and patient satisfaction Lead and manage team member recruiting, training, development, and assignments Perform daily inspections and assessments and coach and counsel team members Collaborate with department, facility, and company leadership to achieve goals Analyze data and make adjustments to meet facility, budget, and compliance goals Execute, maintain, and monitor quality control systems and budgets Drive compliance with health, safety, and industry regulatory agencies Skills Interpersonal Skills: Ability to interact with individuals at all levels of the organization Communication: Effective written, spoken, and non-verbal communication as well as presentation skills Customer Service: Service-oriented mentality with a focus on exceeding expectations Professionalism: Maintain a positive and professional demeanor Decision Making: Ability to quickly make sound decisions and judgments Proactivity: Self-motivated with the ability to effectively prioritize projects and needs Team Player: Willingness to collaborate and provide support where needed to achieve outcomes Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment Requirements 2+ years managing salaried and hourly employees Ability to work a flexible schedule that may include nights, weekends, and holidays Computer experience with word processing, spreadsheets, and various software Must be willing to relocate for promotion opportunities Not Required But a Big Plus Proficiency in languages other than English, especially Spanish Familiarity with OSHA, The Joint Commission, and other regulatory requirements What We Offer Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee assistance program (EAP) Employee resource groups (ERGs) Career development and ongoing training Important to Know Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow. APP-EVS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. What We Do: We provide industry-leading support services for aviation, government, healthcare, education, senior living, and resorts across the U.S. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!