Client Relations Director

Client Relations Director

Insight Global is seeking a Client Relations Director to support an investment banking client in NYC. This is a highly visible leadership role responsible for overseeing workplace hospitality services, conference center operations, reception, mail, and print services across multiple locations (mainly NYC). This position requires a hands-on leader who can balance strategic oversight, client relationship management, operational excellence, and team development. The ideal candidate will bring a strong hospitality mindset and a proven track record managing white-glove service environments within financial services, legal, or luxury hospitality organizations. This is a fully onsite role requiring 5 days a week onsite in Manhattan.

Responsibilities:

• Lead the day-to-day delivery of workplace services, including: Conference center operations, Reception and lobby concierge services, Mailroom operations, Print services
• Manage and develop a team of managers overseeing hospitality and workplace support functions
• Serve as the primary client-facing leader, building relationships with executive stakeholders and ensuring high levels of customer satisfaction
• Own operational performance, service delivery metrics, and financial performance of the account, including P&L responsibilities
• Establish and maintain white-glove hospitality standards across all service lines
• Partner with leadership on initiatives to enhance workplace experiences, including conference center expansion and hospitality-focused programs
• Continuously evaluate and improve service offerings, processes, and employee experiences
• Provide coaching, mentoring, and leadership to managers and frontline teams
• Handle escalations, service recovery situations, and complex client requests with professionalism and urgency
• Drive a culture centered around hospitality, accountability, and operational excellence