Strategic Account Manager

Strategic Account Manager

As a strategic account manager, you will play a pivotal role in fostering long-term client relationships, driving data-driven discussions, and identifying growth opportunities within our embedded account base. You will act as a trusted advisor to our clients, ensuring a seamless experience while coordinating operational goals, performance measures, and contract implementations. This role directly supports SafeRide's mission by strengthening payer partnerships and improving access to care through high-quality transportation solutions.

Job responsibilities include serving as the primary client liaison and strategic thought partner for assigned accounts, building trusted relationships, leading data-driven conversations with clients to enhance membership services and overall performance, identifying and driving expansion opportunities within the embedded account base in partnership with sales, leading expansion implementations in coordination with strategic accounts leadership, partnering with operations to define, implement, and monitor performance measures and operational goals, proactively identifying, addressing, and resolving operational and account-related issues, providing performance insights and growth recommendations to internal leadership, supporting contract management, including renewals and new agreements, ensuring alignment with operational feasibility, facilitating contract implementation, training, and compliance requirements, leading development of operational procedures and project management initiatives tied to client contracts.

Required qualifications include a bachelor's degree or equivalent experience, 3+ years of experience in customer success or account management within healthcare, B2B SaaS, or enterprise technology, experience managing accounts with an annual contract value of $500k or greater, strong written and verbal communication skills, an analytical mindset with ability to interpret data and drive insights, ability to manage multiple stakeholders and build consensus across teams, strong organizational and project management skills, and willingness to travel up to 1x per month.

Preferred qualifications include experience in consulting or solutions architecture, experience with HubSpot or other CRM platforms, and experience working in fast-paced, high-growth environments.

Benefits include a remote-first work environment, competitive compensation, and comprehensive benefits including career growth and development opportunities in a mission-driven organization, competitive salary, annual bonus opportunities, and equity options, comprehensive medical, dental, and vision insurance, 401(k) with company match, generous PTO, paid company holidays, and paid parental leave.