IT Business Analyst

Responsibilities and Qualifications RESPONSIBILITIES Work with government stakeholders to gather, document, and validate business and technical requirements Assist in translating business needs into technical specifications Support the creation of Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, and process flows Assist in conducting gap analyses and identifying process improvements Support User Acceptance Testing (UAT), training documentation, and rollout planning Ensure compliance with federal IT standards, including security and accessibility (e.g., FISMA, Section 508) Assist with inventory tracking and asset management of IT equipment and software licenses, ensuring accuracy and accountability. Support end‑user technical requests such as device setup, troubleshooting, and coordination with Service Desk staff. Participate in maintaining configuration management records and verifying inventory data across systems. Develop and maintaining effective relationships with federal property custodians Manage and Reporton the maintenance and storage of IT Inventory Establish process for monitoring productivity and performance of IT Inventory agents using ServiceNow dashboarding and monitoring Drive continuous improvement initiatives in line with federal efficiency mandates and agency performance expectations. Prioritizing tickets based on federal agency impact and urgency Developing and implementing quality assurance processes that align with federal guidelines, ensuring that the service desk consistently meets federal performance standards. Leading root cause analysis on recurring issues and developing action plans to improve IT Inventory process inefficiencies and implementing quality improvements to reduce ticket resolution times and improve customer satisfaction. Strong attention to detail and a focus on accuracy, particularly in reviewing data and ensuring compliance with federal guidelines. Help document and track system hardware, software, and cloud resource allocations. Help maintain project documentation in accordance with contract and agency guidelines REQUIRED QUALIFICATIONS 2+ years of experience in an Inventory focused role Experience with the ServiceNow CMDB Experience with inventory control and audit processes in a federal IT context. Demonstrated experience in Inventory or Asset Management, with a track record of implementing service improvements and optimizing service desk performance. Demonstrated experience with incident, problem, and request management processes, including reporting and analytics. Demonstrated ability for oral and written communication with the highest levels of management. Knowledge of industry accepted standards and best practices related to IT Service Desk operations PREFERRED QUALIFICATIONS CompTIA A+ or other relevant certifications (desired) ITIL 4 Foundation Certification (required or ability to obtain) Experience working in a Federal IT environment Experience using the ServiceNow ITSM platform Experience with agile methodologies or DevSecOps within federal projects Experience providing Tier I technical support or working alongside IT service teams Overview We are seeking a highly motivated and experienced IT Business Analyst to join our team supporting the NOAA SBITS Contract in Miami, FL. Through the SBITS contract, TekSynap provides the Service Delivery Division within NOAA with a Service Desk, Infrastructure Management, Security Support Services, IT Inventory Services, SharePoint Support, Service Now Development and United Messaging Services. The IT Business Analyst will primarily be responsible for IT Assets and Inventory Management. They will assist with maintaining accurate inventory records of hardware, software, and cloud resources, support procurement tracking, and contribute to the overall efficiency of IT operations while fostering a culture of ownership, accountability, and high‑quality service delivery. The IT Business Analyst will ensure superior customer service, enhance customer satisfaction, and deliver positive customer experiences. We offer our full‑time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short‑term and long‑term disability plans, vacation time and holidays. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Miami, FL Type of environment: On‑site support Noise level: Medium Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Repeated standing, walking and bending through warehouse and distribution centers. Some sites are 2 million square feet Lifting up to 50 pounds repeatedly using overhead and bending motions Moving up to 50 pounds repeatedly on and off pallets and onto shelves Pushing and pulling up to 500 pounds of material up and down sloped grades with assistance of a pallet jack Repeated carrying up to 50 pounds of assets to and from different areas of the warehouse/distribution centers WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizenship NOAA Public Trust WAGE INFORMATION Target salary range: $58,000 - $64,000.00/yr. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. #J-18808-Ljbffr