Regional Service Advisor

About Us

Covalen is a value-added distributor and manufacturer of water and wastewater products used in the municipal, commercial, industrial, and residential markets. We are looking for an experienced Regional Service Advisor for our South Carolina territory. Covalen represents a variety of top-line products for the industry and is recognized nationwide for our customer service and innovative processes. If you enjoy providing exceptional customer service, we have a career opportunity for you!

Position Overview

We are seeking a hands-on Regional Service Advisor to support installation, service, and training for grinder pump and pressure sewer systems across South Carolina. This role combines field service, technical training, and customer support , with opportunities to drive system upgrades and improvements.

Essential Duties and Responsibilities

• Provide training and support for best practices installation, startup, and service of E/One grinder pumps in South Carolina
• Help provide joint coverage with Account Managers of all existing and new municipal and private E/One Service Centers in South Carolina
• Provide service training for E/One level I and Level II course work and certification (Note: This position is expected to become certified for Level III).
• Provide customer installation training using E/One guidelines as required
• Provide “retail” installation and service work for Covalen Service Center: South Carolina
• Provide installation and startup services for the Covalen South Carolina sales team including E/One station startup, Site Services for E/One pressure sewer system installations, AMGP upgrade installation and station startup, and Monitoring system installation upgrades and startup
• Make Covalen service/sales calls on municipalities and HOAs with old E/One installations, or competitor’s grinder pump systems for “upgrade” to new E/One pressure sewer systems.
• Address customer complaints and resolve problems
• Advise customers on technical issues, repairs, warranties, etc.
• Submit warranty claims to E/One with appropriate documentation when necessary
• Routinely update sales, administrative and management personnel with required reports and documentation

Additional Responsibilities

• Perform other duties as assigned within the scope of the position.

Knowledge, Skills, and Abilities

The ideal candidate has 3–5+ years of hands-on experience with wastewater systems (preferably grinder pumps or pressure sewer systems), has performed installation/startup and troubleshooting in the field, and is comfortable training contractors and working directly with municipalities, HOAs, and homeowners. Experience with E/One systems, service center operations, and field-based customer support is preferred.

Required Experience

• 3–5+ years of hands-on experience with Wastewater systems, grinder pumps, or lift stations and Installation, startup, and troubleshooting in the field
• Experience in a customer-facing field service role
• Ability to diagnose mechanical/electrical issues and recommend solutions
• Experience training or supporting contractors, operators, or customers
• Valid driver’s license and willingness to travel across South Carolina (40-60%)

Preferred Experience

• Direct experience with E/One or pressure sewer systems
• Startup/commissioning of pump stations or control systems
• Experience working with municipalities, utilities, or HOAs
• Familiarity with pump controls, alarms, and monitoring systems
• Experience identifying upgrade/replacement opportunities

What Success Looks Like

• Customers trust you as the go-to technical expert in the region
• Installations and startups are done right the first time
• Service partners are well-trained and self-sufficient
• You identify and help convert upgrade opportunities
• Issues are resolved quickly with strong communication

BENEFITS

Covalen offers a wide range of benefits:

• Medical insurance
• Employer-paid dental and vision insurance
• Employer-paid life insurance
• Employer-paid short-term and long-term disability insurance
• Health Savings Account with discretionary employer contribution
• 401(k) retirement plan with employer contribution
• Paid holidays and time off
• Employee Assistance Program (EAP)
• Parental leave

SALARY

We offer a competitive salary of $50,000-$70,000 per year, plus incentive compensation for sales to service centers and municipalities, start-ups completed, pumps repaired, and homeowner consultations provided.

In addition to your compensation plan, the company will provide you with a company truck, cell phone, computer, and other items deemed necessary for your position. Covalen will also provide you with reimbursement for business expenses and approved mileage when driving a personal vehicle.

Job Type :

• Full-time

License/Certification:

• Driver's License (Required)

Location:

• Columbia, SC

Work Schedule & Environment:

• Full-time, Monday through Friday
• 40-60% travel through SC
• Frequent walking, standing, lifting, and occasional climbing

All candidates must pass a background check, drug screen and possess a valid driver's license with a clean driving record.

Covalen is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic under applicable law.