IT Service Delivery, Analyst

IT Service Delivery, Analyst

Position Summary:

• Full time salaried position

• Onsite based out of our Madison, WI location

The IT Service Delivery Technician will be responsible for direct technical End User support, addressing hardware, software, and 1st level network issues. Ensure End User Compute equipment supplies are sufficient to support the business, requesting additional IT hardware as needed.

Our new, state of the art facility, with expanded mammalian cell line engineering and biomanufacturing capabilities utilizing single-use systems, offers increased flexibility and manufacturing scale to support our customers’ growth. We offer a broad range of integrated formulation and analytical services to solve your most difficult development challenges in Biologics.

The Role:

• Analyzes system requirements and business processes to assist in the design and implementation of IT solutions

• Works closely with stakeholders to understand their needs and translates them into technical specifications

• Participates in the testing and deployment of new systems, ensuring they meet the organization's needs

• Provides first-level technical support to end-users facing issues with hardware, software, or network services

• Installs, configures, and maintains IT equipment and software to ensure operational efficiency

• Assists in troubleshooting and resolving technical problems, escalating more complex issues to higher-level staff

• Maintains records of issues and resolutions for future reference and for improving IT support processes

• Understands basic user technology issues and provides solutions based upon basic proven methods

• 10% annual travel expectations

• Other duties as assigned

The Candidate:

• Bachelor’s degree Information Technology, Computer Science, or a related field, required

• Certifications relevant to the specific IT domain can also be advantageous. (e.g., CompTIA A+, Network+), preferred

• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification, preferred

• Minimum four years relevant direct technical support experience

• Individual may be required to sit, stand, walk regularly and occasionally lift 0-15 pounds

Why You Should Join Catalent:

• Defined career path and annual performance review and feedback process

• 152 hours of PTO + 8 paid holidays

• Several Employee Resource Groups focusing on D&I

• Generous 401K match

• Medical, dental and vision benefits effective day one of employment

• Tuition Reimbursement

• WellHub - program to promote overall physical wellness

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers ( to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to View email address on click.appcast.io . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to View email address on click.appcast.io for us to investigate with local authorities.

California Job Seekers can find our California Job Applicant Notice HERE ( .