Industrial Supply Customer Support Specialist

Customer Service Industrial Supply

Productivity is a machine tool distributor headquartered in Plymouth, MN. In addition to metalworking equipment, we supply related tooling, as well as safety and industrial supply products.

As a Customer Service Specialist, you will provide product and technical information on our safety and industrial supply products to support our customers and outside sales team.

Responsibilities

• Act as an Industrial Supply resource to the customer - researching and sourcing products, recommending options, providing quotes, checking price and delivery, answering calls, and entering orders.
• Source alternate products if there are backorders.
• Collaborate with Industrial Supply Outside Sales and Sales Management to identify and grow opportunities.
• Retain customers by delivering and ensuring superior customer service.
• Help the customer find the most effective Industrial Supply solution at the best value - advise customers on current promotions, suggest related products, recommend products and brands currently in stock.
• Help maintain supplier relationships with Industrial Supply and Safety products. Attend product training.
• Other miscellaneous duties and responsibilities required by the position.

Requirements

• Product knowledge needed - Safety, MRO/Industrial Supply and Abrasive Products.
• Excellent verbal and written communication skills.
• Excellent organizational, research, time management, and follow-up skills.
• Capable PC/computer skills - MS Word, Excel, Google Searching, etc.
• Ability to maintain a positive & productive work atmosphere by acting and communicating in a manner to get along with customers, co-workers, vendors, and management.
• Monday - Friday, 8:00 am - 5:00 pm - IN OFFICE

Why this job?

• $26.00 - $32.00/hour
• Excellent Benefits - Medical, Dental, Vision Insurance Effective Day-1 of Employment
• 401k with Match
• Generous Paid Time Off
• Ongoing technical training provided

Why our company?

Productivity is known for impressive customer service and integrity within our industry. That reputation is only achieved by hiring the right people, treating them with respect, providing excellent customer service, and acting with integrity where our employees are concerned. We are a stable, established company, and we've been around for a long time! Over the years, we have continued to grow, learn, evolve, and expand, providing growth opportunities to our long-term employees.

We are committed to providing Equal Employment Opportunities to all employees and applicants.