Web Proxy & Content Filtering Service Request Engineer

Required Experience & Qualifications 7–10 years of overall IT experience in network security, infrastructure, or cyber security roles 3–5 years of hands‑on experience managing web content filtering and proxy infrastructure (forward and reverse proxy) 5+ years of experience with network security technologies including firewalls, content inspection, malware inspection, or similar Strong experience in service request fulfillment, incident, change, and problem management in enterprise environments Experience with tools/technologies such as: Radware, Alteon, FireEye (advanced troubleshooting/configuration) Bluecoat ProxySG / Bluecoat Management Center / BCAAA (preferred) McAfee Web Gateway, McAfee DLP (preferred) F5 SSLO, Netskope (nice to have) Strong knowledge of authentication and directory services: LDAP, Kerberos, IWA/IWA-Direct, SSO, Active Directory ITIL knowledge and experience working within structured change management processes Professional certification preferred (e.g., CCNA Security, CCNP, BCCPA, CISSP, CCSP, CEH, or equivalent) Roles and Responsibilities Design, review, and implement web proxy and content filtering configurations based on service requests Execute approved changes during maintenance windows in alignment with change management policies Analyze incoming service requests to understand business and technical requirements and define implementation approach Perform configuration changes to restore services during incidents and support troubleshooting efforts Collaborate with Network Operations, Security Engineering, Architecture, and vendor teams for solution design and impact analysis Conduct pre‑production validation and testing to ensure successful production deployments Provide ongoing support for proxy, web filtering, and malware inspection infrastructure Ensure all implementations align with enterprise security standards and compliance requirements Communicate status updates, progress, and resolution details to stakeholders using enterprise tools Support continuous improvement of web security infrastructure and operational processes Participate in peer reviews, design validation, and knowledge sharing across teams Preferred Skills Experience with enterprise web security platforms (Bluecoat, McAfee, Netskope, F5 SSLO) Strong troubleshooting and analytical skills in complex network environments ITIL certification or strong ITIL process knowledge Ability to work effectively in large, global, and cross-functional teams Strong customer-facing communication skills #J-18808-Ljbffr Veriipro