Clinical Operations Manager

Children's Healthcare Of AtlantaFacilitates and manages ongoing department operations, including quality, service, fiscal, and human resources processes. Supports and ensures that comprehensive patient care services are provided that support the integrity of the family system and patient care team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.Experience2 years of experience in management/administrationPreferred QualificationsAdvanced education in business, management, or related fieldProfessional nurse certificationExperience in management in a healthcare settingPediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment Recognition and Stabilization (PEARS) (check department-specific recommendation)EducationBachelor of Science in nursingCertification SummaryLicensure as a Registered Nurse in the single State of Georgia or Multi-State through the Enhanced Nurse Licensure CompactBasic Life Support (BLS) within 30 days of employmentProfessional Nursing Certification deemed by department required upon one year of hire.Knowledge, Skills, and AbilitiesMust possess excellent communication, organization, and interpersonal skillsTeam partneringConflict resolutionProblem-solvingListeningStaff developmentTime managementPhysician relationsFiscal managementMust be able to successfully pass the Basic Windows Skills Assessment at 80% or higher rating within 30 days of employmentJob ResponsibilitiesClinical BehaviorsDemonstrates competencies that incorporate age-specific guidelines, including N = Neonate (less than 30 days), I = Infant (30 days to 1 year), EC = Early Childhood (1-5 years), LC = Late Childhood (5-13 years), A = Adolescent (13-17 years), AD = Adult, ALL = all ages.Maintains understanding of clinical pathophysiology as relates to improving competency and care.Acts as clinical resource for patient population in area.Maintains ability to assist with clinical careProfessional Development BehaviorsAttends educational opportunities of minimum 18 hours job-related education per year.Fosters professional development of others via constructive performance appraisals and professional development plans.Establishes sound Shared Leadership council structure for units of accountability.Fosters collegial relationships between team members, other departments, and medical staff members.Leadership BehaviorsDemonstrates fiscal accountability in budget preparation, monthly analysis, and compliance to budget guidelines.Establishes departmental goals and leads unit to achieve them.Manages staffing effectiveness.Rounds proactively throughout unit to identify and react to escalating concerns of potential or actual conflict, seeking resolution and incorporating service recovery.Develops and maintains relationships with leadership in other departments to ensure appropriate resources are accessible for clinicians.Executes implementation plans for system and unit changes.Engages departmental leaders to achieve unit goals and projectsFocuses time and attention on key retention activities.Coaches staff to improve performance.Understands My PATH program and educates Assistant Nurse Managers and staff.Quality and Evidence-Based Practice BehaviorsProvides oversight for development of quality measures and quality controls for unit.Ensures compliance with all regulatory requirements, including Joint Commission.Leads unit in creation of staffing effectiveness monitors.Oversees follow-up to occurrence notification system reports.Participates in departmental assessment of national recognition data collection processes.Allocates resources to work toward care standardization and performance improvement in accordance with evidence-based practice.Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.Primary Location Address410 Peachtree PkwyJob FamilyNursing-Management