Customer Service Specialist (Trade)

Delta Faucet Company

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your Role at Delta Faucet

Do you enjoy establishing relationships, helping others, problem solving and working towards continuous improvement? Are you someone who loves analyzing problems, being proactive and coming up with new and creative ways to drive improvement around service? If you do, Delta Faucet Company has an excellent opportunity for you to join our Indianapolis corporate Customer Service team! As a Customer Service Specialist you will get the opportunity to form relationships with inside and outside customers as well as seek potential problems and look for ways to improve service.

Responsibilities:

• Problem solve daily through calls and emails.
• Review daily reports.
• Process orders.
• Effectively communicate with customers, agencies, sales and other departments throughout Delta Faucet.
• Ensure a high level of service and support with the ability to deliver quick turnarounds
• Find opportunities in processes to improve efficiencies and service levels for all customers.
• Ability to conduct multiple tasks while delivering in a timely and accurate fashion.

Qualifications:

• Bachelor's degree from a 4-year college or university
• At least two years of customer service experience, or equivalent combination of education and experience.
• Basic knowledge of Delta Faucet Company's product line, SAP and its manufacturer's representative agency setup is a plus.
• Proficient computer skills, including Microsoft products is preferred. Incumbent should have the ability to balance multiple tasks and make business decisions.

Why Join Us?

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You'll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Hiring Range: $20.70 - $32.45 USD

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Delta Faucet Company (the "Company") is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.