Ops Supervisor Hauling

POSITION SUMMARY

Within a division, the Operations Supervisor – Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll‑off and/or container delivery and pickup) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement. Principal Responsibilities Safety Understand and provide leadership to achieve and communicate safety goals and objectives. Work to remove unsafe conditions or situations from drivers’ routes. Work with the sales team to identify and eliminate unsafe conditions on new routes or for new customers. Partner with the maintenance department to ensure all equipment remains in working order and complies with safety standards. Oversee effective safety and accident‑prevention programs to prevent accidents and injuries, ensuring a safe and productive work environment for all employees. Engage assigned employees in active participation to instill a culture of safety through demonstration of personal commitment and outreach. Customer Experience Provide service to all customers that meets or exceeds customer expectations throughout the entire experience. Understand missed pickup goals and work to meet or exceed expectations related to those goals. Resolve unusual service requests, equipment breakdowns, and schedule changes with timely communications to all stakeholders. Interact with customers to solve and rectify any issues and improve overall experience. Serve as a positive representative of the Company to drive customer satisfaction and loyalty. Efficiency Establish productivity goals and ensure adherence to operating standards; manage labor hours and disposal expenses per established plans. Lead drivers to exceed productivity goals and expectations for all routes. Create, modify, and improve routes to maximize density and efficiency. Reduce route hours where possible through service conversions and container upsizing. Execute other operational plans to help achieve or exceed the division’s budgeted goals. Support and execute service delivery while maintaining fleet quality and maintenance. Employee Engagement Create a collaborative, communicative team environment and drive employee engagement. Build and develop talent on the team, understand employees’ career goals, and provide coaching to prepare them for advancement. Perform other job‑related duties as needed or assigned. Qualifications Able to direct large staff. Process‑oriented and results‑oriented, setting and pursuing aggressive goals and demonstrating strong commitment to organizational success. Demonstrated problem‑solving, analytical, critical‑thinking, and decision‑making skills. Collaborative, builds and works with teams. Creative thinker who challenges conventional solutions. Promotes ethical behavior. Strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high‑performance teams. At least 1 year of lead or supervisory experience. Benefits Eligible employees can elect to participate in comprehensive medical benefits coverage, dental plans, vision coverage, health care and dependent care spending accounts, short‑ and long‑term disability, life insurance and accidental death & dismemberment insurance, employee and family assistance program, employee discount programs, retirement plan with generous company match, Employee Stock Purchase Plan (ESPP), and paid time off (PTO). Benefits: The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. They do not establish a contract for employment and may be subject to change at the company’s discretion. EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. #J-18808-Ljbffr Republic Services