Customer Service Associate

Customer Service Representative & Technician Concord, CA Auto-Chlor System is hiring a Customer Service Representative & Technician to join our growing team. We've been serving businesses across the country since 1938, building our reputation on dependable service, quality products, and strong customer relationships. This is more than a traditional customer service position. You'll spend your time working directly with customers, managing accounts, solving problems, and learning the products and equipment that keep their businesses running. If you're personable, dependable, hands-on, and looking for a career with room to grow, this could be a great fit. What You'll Do As a Customer Service Representative & Technician, you'll become a trusted resource for your customers and an important part of the local Auto-Chlor team. Your responsibilities will include: Build strong relationships with assigned customers and provide responsive, dependable service Manage customer accounts and identify opportunities to grow those relationships Deliver chemicals, supplies, and other products directly to customers Perform routine preventative maintenance on commercial equipment Learn equipment installation and refurbishing through hands-on cross-training Identify customer needs and recommend additional products or services when appropriate Maintain accurate inventory and manage your daily schedule Respond to customer questions and help resolve service-related issues Participate in an on-call rotation to support customers during emergency service situations Represent Auto-Chlor professionally while working with customers and throughout the community What We're Looking For We're looking for someone who enjoys working with people but also likes being active and hands-on. You don't need to know everything on day onewe provide extensive paid training and will teach you the Auto-Chlor way. The ideal candidate is: Friendly, professional, and genuinely customer-focused Dependable, honest, and comfortable working independently Eager to learn and interested in building a long-term career Mechanically inclined and comfortable working with basic hand tools Organized and able to manage time and multiple priorities Comfortable spending the day driving, visiting customers, and working on your feet A strong communicator who can build positive customer relationships Requirements Valid driver's license for a minimum of 3 years Mechanical aptitude and experience using hand tools is preferred Ability to work independently and manage a daily schedule Ability to participate in an on-call rotation Ability to safely perform the physical requirements of the position What We Offer At Auto-Chlor, we invest in our employees and provide the training, tools, and support needed to build a successful career. Competitive pay with overtime opportunities 100% paid training and development Company vehicle, phone, gas card, uniform, and tools Comprehensive benefits Medical, Dental, Vision and Life Insurance, 401(k) with Profit Sharing, Employee Savings Program, PTO, federal holidays, sick leave Opportunities for advancement and career growth About Auto-Chlor System Auto-Chlor System is a national leader in commercial dishwashing, water, hygiene, and energy solutions. Since 1938, we've helped businesses operate more efficiently by providing reliable products, expert service, and customized solutions. With more than 140 branches nationwide, our teams support customers across a variety of industries, including restaurants, food service, hospitality, healthcare, food processing, and industrial environments. Apply today and take the next step in your career with Auto-Chlor System. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.