Loss Prevention Agent

Loss Prevention Security GuardThe Loss Prevention Security Guard is responsible for helping maintain a safe and secure shopping environment for customers, team members, and company assets. This role focuses on theft deterrence, observation, reporting, and customer safety while providing professional and courteous service at all times.Key ResponsibilitiesMaintain a visible presence in and around the store to deter theft and unsafe behaviorObserve customer and employee activity for potential theft, safety risks, or policy violationsMonitor entrances, exits, and high-risk areas of the storeBe knowledgeable of company systems and procedures and monitor such in order to identify and investigate suspicious activity that may require actionRespond to suspicious activity using non-confrontational and de-escalation techniquesReport incidents of theft, safety concerns, or disturbances to store managementAccurately document incidents, observations, and actions takenAssist with emergency situations such as medical incidents, evacuations, or alarmsSupport store leadership during investigations as directedFollow all company policies regarding apprehension, safety, and use of forceProvide excellent customer service while enforcing store safety standardsQualificationsHigh school diploma or GED preferred. Previous security or loss prevention experience a plus. Strong observation and communication skills. Ability to remain calm in stressful situations. Knowledge of theft deterrence and safety procedures preferred. Must be able to work flexible hours, including nights, weekends, and holidays.Physical RequirementsMust be able to lift 25-50lbs. Ability to stand, walk, and patrol for long periods. Ability to visually monitor store activity and surveillance systems. Ability to communicate clearly in person and in writing.Core CompetenciesProfessionalism and integrity. Situational awareness. Conflict de-escalation. Attention to detail. Teamwork and communication.