Claims Adjuster II

Job Title: Claims Adjuster II

Department: Claims


Reports to: Claims Manager


Job Description Summary


As a Claims VSC Adjuster II, you will play a key role in our operations by adjudicating multicomponent, moderately complex claims. This position is ideal for someone with a strong background in automotive parts and a keen understanding of vehicle service contracts. Your primary responsibility will be to evaluate claims, verify service contract coverage, and ensure timely and accurate claim resolution. This position is responsible for a high-quality customer service both internally and externally.


Key Responsibilities

• Evaluate and process automotive claims in accordance with company guidelines.

• Communicate effectively with service providers and customers to gather necessary claim information.

• Utilize automotive parts knowledge to verify and approve the necessity and cost of repairs.

• Maintain accurate records of all claims and interactions in the claims management system.

• Provide exceptional customer service and support to all stakeholders.

• Answer incoming claim calls within a 30 second average or less.

• Effectively manage timely opening, handling, and accurate completion of all claims.

• Effectively utilize all tools, technologies and reference material leading to accurate claim decisions.

• Verify the best pricing for parts and labor times while avoiding unnecessary labor overlap.

• Maintain a proactive approach with the handling of your workload, especially during peak volume situations.

• Participate in ongoing training to enhance expertise in automotive systems and parts.

Qualifications

• High school diploma or equivalent; further education or certification in automotive services is a plus.

• Proven experience working in an auto parts store or similar role with substantial knowledge of automotive parts.

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.

• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.

• Understand and execute instructions furnished in written, oral, or diagram form.

• Use Microsoft software effectively (Word, Excel required).

• Strong organizational skills.

Equal Opportunity Employer

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