HVAC Service Manager

Job Description

Job Description

HVAC Service Manager

Pay: Annual compensation package up to $145,000. Base salary commensurate with experience, plus a quarterly performance bonus on department gross profit, technician productivity and customer satisfaction, plus employee ownership.

Garrhs has been keeping Southern Colorado homes and businesses comfortable for more than 75 years — you've probably seen our trucks around Durango and La Plata County. We keep growing because we hire the best, and our customers notice.

Now we need a hands-on leader who gets our technicians to hit their numbers every day — by coaching, riding along, removing obstacles and raising problems early. You'll grow and lead a residential service team — recruiting, training and developing the best HVAC technicians in the region — and set the tone for the whole department every day.

This is a field leadership role. Your job is to make the plan happen on every call, through the people doing the work. Think fire lieutenant: you ride on the truck, run the crew, train constantly, hold the standard and look after your people.

And here, you're not just an employee — you're an owner. Garrhs is employee-owned, so when the company grows, your share grows with it.

What you'll do

• Lead the service team in the field: own its performance, culture and daily execution
• Recruit, hire, train and develop field technicians — and hold the team accountable to high performance standards
• Work with dispatch so the right technician goes to the right job, every time
• Inspire technicians to hit their goals
• Bring more energy than you take — you set the tone for the entire department

What you bring

• Integrity and the drive to make your team better
• A customer-first mindset and the ability to deliver an outstanding customer experience
• experience leading a team in the field — you've hired, coached, held people accountable, handled conflict and let someone go
• Working technical knowledge of heating, cooling and ventilation systems (EPA 608 certification; NATE certification is a plus)
• Detail-oriented and highly organized, with the ability to juggle priorities in a fast-paced, goal-driven environment
• Clear, confident and decisive communication — with technicians, customers and leadership, including raising bad news early so there are no surprises
• Comfortable running the board from a tablet or laptop — field service software for jobs and numbers, plus basic email and spreadsheets.

Schedule

Monday–Friday, daytime hours, with occasional evening and weekend support for after-hours escalations.

Benefits

• Company vehicle
• Company-provided phone
• Paid training and ongoing leadership development
• PTO and paid vacation days
• Health insurance, 401(k) match, and employee ownership for all full-time employees

How to apply

Apply directly through this posting. Applications are accepted on an ongoing basis — there is no fixed deadline.

Garrhs is an Equal Opportunity Employer.