Remote Customer Success Internship Program

Description: Curious about the future of marketing, tech, data, or strategy? So are we. Let’s shape it together.
Fusion92 is a marketing services company built for the modern world — a true Marketing Transformation Partner for brands ready to unlock uncommon growth. We blend data, technology, media, and creativity to solve our clients’ toughest challenges. If you’re energized by innovation and ready to dive into real work that makes an impact, you’re in the right place.
Our paid summer internship offers students and recent grads a hands-on experience across our core disciplines. This isn’t busywork — you’ll contribute to client initiatives, internal projects, and team collaboration while learning alongside some of the most curious minds in the industry.
What You’ll Do – What You’ll Do – Customer Success Intern
You’ll join our Customer Success team to understand how we support product users and drive long-term client relationships. This track is ideal for detail-oriented, people-focused communicators who want to support adoption and retention.
Key responsibilities may include:
Capturing user feedback to identify pain points
Helping create or update FAQs, knowledge bases, and tutorials
Supporting usage analysis and churn risk identification
Assisting with client renewals and upsell messaging
Collaborating with Product and Support to improve the customer experience
You’ll work closely with the Customer Success team and help bridge the gap between users and product enhancements.
What We’re Looking For
Passion for helping people succeed and thrive with a product
Strong communication skills and attention to detail
Organized and proactive — you like solving problems before they happen
Currently pursuing or recently completed a degree in Business, Marketing, Communications, or a related field
Available to work 15–25 hours/week from June through August
Must be based in Illinois and able to work in-person from our Chicago office at least 2 days per week
What You’ll Gain
Experience with client communication, documentation, and renewal strategies
Exposure to product adoption metrics and customer lifecycle strategies
A deep understanding of what it takes to retain and grow a loyal user base
Cross-functional collaboration with Support, Product, and Sales
Hourly rate: $15
Location: Chicago, IL | Hybrid (in-office required 2x/week)
Duration: June–August | 15–25 hrs/week | Paid
About Fusion92
Fusion92 is a Chicago-based independent marketing services company with national reach and hubs in Detroit, Austin, and Denver. Our people are strategists, analysts, engineers, creatives, consultants, and doers — united by a culture of curiosity, fearlessness, teamwork, and leadership. We’re committed to building a diverse, inclusive workplace that drives innovation and results.
Think you’re ready to make an impact? Let’s do this.