Operations Training Manager

About Nabis Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally. Location Eligibility: This role is open to candidates based in the following states: CA, CO, FL, GA, IA, ID, IL, KS, MA, MD, ME, MI, MO, NJ, NV, NY, TN, TX, UT, VA, or WA. Applicants residing outside of these states will not be considered at this time. About the Role The Operations Training Manager — Rochester, NY is responsible for building, delivering, and owning the training ecosystem across Nabis operations at the Rochester, NY site. Reporting to the Director of Operations and with a dotted line to the Director of Central Operations, this role leads all training activities, facilitates SOP creation and maintenance, and ensures operational consistency, compliance, and high performance across frontline teams. This is a leadership role for someone who can translate complex operational processes into clear, learnable frameworks — and who thrives in a fast-paced, evolving environment. The ideal candidate is an excellent communicator, data-driven, highly organized, and capable of influencing at all levels of the organization. Responsibilities Lead all site training activities, including new hire onboarding, role-specific skills training, and ongoing upskilling of existing employees across warehouse functions (inbound, outbound, inventory, transportation, and compliance). Facilitate the creation, documentation, and maintenance of Standard Operating Procedures (SOPs), partnering with operations and site leadership to ensure SOPs reflect current processes and regulatory requirements. Develop and continuously improve training materials including onboarding guides, job aids, process documentation, and multimedia training content. Set clear performance expectations for quality, safety, accuracy, and compliance — ensuring employees understand both the “how” and the “why” behind operational processes. Observe employee performance on the floor and deliver real-time coaching, feedback, and retraining to reinforce best practices and SOP adherence. Partner with site leadership and Central Operations to assess training needs, identify skill gaps, and design targeted plans that improve productivity, accuracy, and service levels. Track, analyze, and report on training completion rates, certification status, and post-training performance metrics; provide regular updates to the Central Operations Manager. Support operational launches, process changes, and system rollouts by developing and deploying training plans that enable smooth adoption. Ensure all training programs support compliance with state and federal cannabis distribution regulations, safety requirements, and internal audit standards. Maintain organized training records and documentation to support audits, compliance reviews, and continuous improvement efforts. Gather and synthesize feedback from trainees, supervisors, and operations leadership to improve training effectiveness and relevance over time. Stay current on operational changes, tools, and industry best practices — updating training content and delivery methods accordingly. Requirements Must be 21 years of age or older to work in the cannabis industry 5+ years of experience in training, learning & development, or operations in a warehouse, logistics, or distribution environment 3+ years of experience in last-mile distribution and logistics Demonstrated experience facilitating SOP creation and documentation Associate’s degree or equivalent; Bachelor’s degree preferred Outstanding communication and people skills Knowledge of manual and systematic warehouse movement Ability to lift 50 lbs., bend, stretch, and twist Monday – Friday on-site availability in Rochester, NY Ability to work occasional weekend shifts Qualifications Excellent organizational and leadership abilities with experience managing or mentoring others Proven ability to develop and facilitate SOP creation across cross-functional teams Collaborative problem-solving with a process-improvement mindset Detail-oriented, data-driven, and analytically minded Excellent time management skills; comfortable managing competing priorities Low-ego, high-EQ, and adaptable in a fast-moving environment Familiarity with routing-based software platforms Comfortable leading disciplinary and performance conversations with employees Proficiency with MS Office, Google Suite, and business software (ERP, LMS, or CRM a plus) Adept with AI with a strong understanding of prompting and output review Strong verbal and written communication skills Video production or editing skills a major plus Embodiment of Nabis Core Values Why You’ll Love Working at Nabis Salary $80,000 - $90,000 Medical, Dental, and Vision coverage for all full-time employees Work at the fastest-growing cannabis startup with real ownership over your function Collaborative, mission-driven team culture with high-EQ leadership Nabis is an Equal Opportunity Employer Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.