WORKSTATION TECHNICIAN

Job Title

Duties:

Job Summary:

Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.

Job Responsibilities:

• Ensure equipment is labeled according to specifications.
• Researches, verifies, and documents device specifications according to purchase order and standards.
• Works in conjunction with service and business units to relocate equipment as requested by departments.
• Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
• Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.).
• Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break/fix options to a large and diverse customer base.
• Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
• Collaborate with other IT Infrastructure areas to manage parts inventory.
• Evaluates and processes equipment according to IT Security policy and guidelines.
• May require overtime and on-call participation.

Skills:

Required Skills & Experience:

• Two (2) years of customer service experience.
• Incumbents will possess good organizational skills as well as good written and oral communication skills.
• Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member.
• Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.
• Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
• Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
• Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.
• Must be able to lift seventy-five pounds or more.
• Must be able to distinguish colors.

Preferred Skills & Experience:

• Two (2) years customer service experience supporting computers.
• OR
• Associates degree.
• OR
• Two (2) years Technical School training in Computers, Technology, Electronics or a related field.