Software Engineer - Salesforce Tester

Responsibilities

• Write and execute comprehensive test plans and test cases.
• Perform functional, integration, system, performance, and regression testing for Salesforce features and integrations.
• Provide technical support and troubleshooting for Salesforce applications.
• Maintain libraries of test cases, test data, and test results for auditing and future reference.
• Identify and document defects, errors, inconsistencies, and post-release issues with developers and stakeholders.
• Test Agentforce agents, including topics, actions, multi-turn conversations, and guardrails.
• Test Data Cloud data streams, data model objects, identity resolution, and data flows with Salesforce CRM objects.
• Build and maintain automated regression scripts using Copado Robotic Testing and run them in CI/CD pipelines.

Requirements

• At least 2 years of functional and integration testing experience.
• Bachelor’s degree, preferably in computer science.
• Extensive knowledge of Salesforce configuration, customization, and integrations.
• Experience with Service Cloud, the Salesforce object model, Service Console, Customer Portal and Communities, Case Feed, Knowledge Base, Einstein Bots, and Apex.
• Experience as a manual tester designing test cases and test matrices and executing tests.
• Hands-on experience testing Agentforce agents with Agentforce Testing Center or equivalent tooling.
• Hands-on experience testing Data Cloud, including data streams, data model objects, identity resolution, and Salesforce CRM data flows.
• Hands-on experience with Copado Robotic Testing, including automated test script development and CI/CD execution.
• Strong analytical and problem-solving skills and the ability to work independently and collaboratively.
• Knowledge of sports or experience in a heavily regulated industry is a plus.

Benefits

• Medical, vision, and dental insurance, including health plans with some options as low as $0 per paycheck.
• Fertility and family planning, mental health, fitness, life insurance, and disability programs.
• Paid time off, sick leave, and 14 paid company holidays.
• Annual bonus and long-term incentive opportunities based on performance, with possible cash bonuses and stock participation.
• 401(k) matching of up to 5%.
• Commuter benefits and pet insurance.
• Hybrid work arrangement.