Emergency Communications Specialist

Emergency Communications Specialist The Gunnison/Hinsdale Combined Emergency Telephone Service Authority is seeking a dedicated and service oriented Emergency Communications Specialist to join the team that serves as the critical link between the public and emergency responders. This rewarding position offers the opportunity to make a meaningful impact every day by answering emergency and non-emergency calls, coordinating police, fire, and EMS responses, and providing calm, professional assistance during some of the community's most challenging moments. If you thrive in a fast paced environment and are motivated by helping others, this role offers a unique opportunity to serve the Gunnison and Hinsdale communities. The ideal candidate is a strong communicator who can remain composed under pressure, manage multiple tasks simultaneously, and make sound decisions in rapidly changing situations. Whether assisting a caller through a crisis, dispatching emergency resources, or supporting first responders in the field, Emergency Communications Specialists play a vital role in protecting lives and property throughout the region. If you are looking for a challenging and rewarding career in public safety and are committed to exceptional service, we encourage you to apply. The City of Gunnison is an Equal Opportunity Employer. The City of Gunnison is dedicated to the principles of equal employment. We prohibit unlawful discrimination against applicants or employees on the basis of age over 40, race, sex, color, religion, national origin, disability, military status, sexual orientation, gender identity, genetic information, or any other applicable status protected by federal, state or local law. The Gunnison/Hinsdale Combined Emergency Telephone Service Authority is seeking a dedicated and service oriented Emergency Communications Specialist to join the team that serves as the critical link between the public and emergency responders. This rewarding position offers the opportunity to make a meaningful impact every day by answering emergency and non-emergency calls, coordinating police, fire, and EMS responses, and providing calm, professional assistance during some of the community's most challenging moments. If you thrive in a fast paced environment and are motivated by helping others, this role offers a unique opportunity to serve the Gunnison and Hinsdale communities. The ideal candidate is a strong communicator who can remain composed under pressure, manage multiple tasks simultaneously, and make sound decisions in rapidly changing situations. Whether assisting a caller through a crisis, dispatching emergency resources, or supporting first responders in the field, Emergency Communications Specialists play a vital role in protecting lives and property throughout the region. If you are looking for a challenging and rewarding career in public safety and are committed to exceptional service, we encourage you to apply. The City of Gunnison is an Equal Opportunity Employer. The City of Gunnison is dedicated to the principles of equal employment. We prohibit unlawful discrimination against applicants or employees on the basis of age over 40, race, sex, color, religion, national origin, disability, military status, sexual orientation, gender identity, genetic information, or any other applicable status protected by federal, state or local law. The Gunnison/Hinsdale Combined Emergency Telephone Service Authority is seeking a dedicated and service oriented Emergency Communications Specialist to join the team that serves as the critical link between the public and emergency responders. This rewarding position offers the opportunity to make a meaningful impact every day by answering emergency and non-emergency calls, coordinating police, fire, and EMS responses, and providing calm, professional assistance during some of the community's most challenging moments. If you thrive in a fast paced environment and are motivated by helping others, this role offers a unique opportunity to serve the Gunnison and Hinsdale communities. The ideal candidate is a strong communicator who can remain composed under pressure, manage multiple tasks simultaneously, and make sound decisions in rapidly changing situations. Whether assisting a caller through a crisis, dispatching emergency resources, or supporting first responders in the field, Emergency Communications Specialists play a vital role in protecting lives and property throughout the region. If you are looking for a challenging and rewarding career in public safety and are committed to exceptional service, we encourage you to apply. General Purpose: Works in the Emergency Communications Center to perform a variety of functions involved in receiving and relaying calls for emergency and non-emergency public safety assistance; appropriately assess situations, make critical decisions involving life threatening situations and multi-tasking skills, and accurately process requests for assistance; operate a variety of telecommunications equipment including radio, telephone and computer aided dispatch systems. Essential Duties and Responsibilities: Receive and prioritize emergency and non-emergency calls and digital requests for help from the public requesting police, fire, ambulance and other emergency services; gather, analyze, and report critical information during life- or-death situations such as crimes in progress, medical emergencies, and fire/rescue incidents. Administer care by providing pre-arrival medical instruction or directing callers through procedures such as CPR, childbirth, or controlling of blood loss while emergency medical services are enroute. Operate a variety of public safety communications equipment including 911 emergency telephone equipment, radio communication systems, text-to-911 equipment, advanced location systems, computer aided dispatch systems, instant recall recorder and paging and intercom systems. Coordinate and relay information and assistance requests involving law enforcement, EMS, and fire-fighting agencies; coordinate and assign resources as necessary in emergency and non-emergency situations; maintain contact with all units monitoring status and location of police, fire and emergency medical service units. Enter service requests into computer-aided dispatch system via keyboards to provide needed data to other dispatchers and responding units/agencies. Provide assistance, information, and directions to non-emergency callers; refer and/or transfer calls to outside agencies as appropriate. Effectively communicate, orally and in writing, with members of the public as well as internal team members. Teamwork is a vital component of success in this job. Take protective actions for first responders by providing life-safety information during responses. Read/interpret maps for the public, field personnel, and other agencies in order to assist in locating certain geographical areas; interpret telephone call locations from maps by applying knowledge of local geography in order to provide appropriate and timely assistance. Perform various computer checks, input and retrieval of information to assist Emergency Communications Center (ECC) personnel, field responders and others. Enter records of activity into the computer; maintain a variety of logs relating to public safety telecommunications activities; compile statistics on calls received. Other Duties and Responsibilities: These are duties/responsibilities the person performs which are not central to the job or the reason why the position exists or are duties shared with other employees. Job Qualifications Required Education and Experience: - While not required, some emergency communications or dispatch experience is desirable. Minimum Qualifications include graduation from high school or general equivalency development (G.E.D.) and the ability to communicate both verbally and in writing. Possession of, or ability to obtain Emergency Medical Dispatch certification. Possession of, or ability to obtain, Colorado Crime Information Center Computer Operator certification. Other Necessary Requirements: - The minimum certifications needed to perform the job. May also include preferences. Necessary Knowledge, Skills and Abilities: - Must know or be able to learn:Operations, services and activities of a emergency communications center.Operational characteristics of modern public safety telecommunications equipment includingcomputer aided dispatch systems, phone, video, radio, text, mapping and other systems. Techniques of questioning for both emergency and non-emergency calls.Dispatching techniques with use of radio system for communicating and receiving information. Customer service principles and problem resolution techniques.Principles and practices of record keeping and documentation. Geographic features and locations within the area served.Modern office technology and equipment, including computers and related software applications. Applicable tools and equipment operations.Applicable Federal, State and local codes, laws and regulations.Ability to:Work a rotating schedule including nights, weekends, and holidays to ensure 24/7 coverage. Remain subject to callback and holdover to maintain minimum staffing 24/7.English usage, spelling, grammar and punctuation.Respond to and resolve difficult and sensitive citizen inquiries and complaints. Effectively communicate and elicit information from upset and irate callers.Establish priority of emergency situations. Perform multiple tasks simultaneously.Maintain composure, alertness and concentration while working under mental and physical stress for extended periods of time.Work in an environment that requires rapid multi-processing. Adapt instantaneously to changes in call events.Operate a variety of telecommunications receiving and transmitting equipment. Read and interpret maps and other navigational resources.Establish and maintain accurate records, logs, and files.Work under pressure, exercise good judgment and make sound decisions in emergency situations. Interpret and apply Federal, State and local policies, laws and regulations.Understand and follow oral and written instructions.Operate and use modern technology including computers and various software applications. Communicate clearly and concisely, both orally and in writing.Establish and maintain effective working relationships with those contacted in the course of work.Must pass a background investigation that meets all local, state, and federal requirements as well as be without felony convictions.English Language Comprehension - Requires the ability to listen to, read, understand and communicate the English language so that others are able to understand. This must be done both orally and in writing, at the level appropriate for the position held. GovernmentJobs.com