Case Worker

Job Description

Job Description

Case Worker — Community Behavioral Health

Advocate Support Services, Inc.
Full-Time | $45,760–$49,920 annually | Community-Based / Field Position
Serving Anne Arundel, Howard, Prince George’s, Baltimore City & Baltimore County

Make a Difference Where Life Actually Happens

Some of the most meaningful behavioral health work does not happen inside an office.

It happens in a client’s home. At the grocery store. On public transportation. In the community. During the everyday moments when someone is learning how to manage symptoms, build confidence, solve problems, reconnect with others, and live more independently.

At Advocate Support Services, Inc. , our Case Workers provide community-based Psychiatric Rehabilitation Program (PRP) services to adults living with serious mental health challenges.

This is a relationship-driven position for someone who can connect with people, work independently in the community, stay organized, and consistently follow through.

If you want meaningful behavioral health work with autonomy, structure, strong supervision, and the opportunity to see the impact of your work firsthand, we want to hear from you.

About Advocate

Founded in 2001, Advocate Support Services is a CARF-accredited Maryland behavioral health organization providing community-based psychiatric rehabilitation services to adults.

Our approach is:

• Person-centered

• Strengths-based

• Trauma-informed

• Community-focused

• Outcomes-driven

We believe engagement is the intervention . Our Case Workers build consistent, trusted relationships with clients and help them develop the practical skills and supports necessary to succeed in everyday life.

What You’ll Do

As a Case Worker, you will manage an assigned caseload of adults receiving PRP services and provide individualized rehabilitation services in homes and community settings.

Your responsibilities will include:

• Meet with clients regularly in their homes and communities to provide skill-building and rehabilitation services

• Help clients develop practical skills related to:

  • Activities of daily living

  • Coping skills and emotional regulation

  • Medication and health-management routines

  • Budgeting and financial organization

  • Transportation and community navigation

  • Social skills and community integration

  • Appointment follow-through

  • Accessing community resources

  • Independent living and personal goals

• Develop meaningful, professional relationships that promote engagement and progress

• Maintain consistent contact with assigned clients and proactively address missed or difficult-to-schedule visits

• Plan and organize your weekly schedule to meet client needs and program expectations

• Coordinate with therapists, psychiatrists, healthcare providers, family members, and community partners when appropriate

• Work collaboratively with Rehabilitation Specialists and program leadership

• Support implementation of each client’s Individual Rehabilitation Plan (IRP)

• Complete accurate, individualized documentation in the electronic health record

• Complete documentation promptly and in accordance with program and regulatory requirements

• Participate in supervision, team meetings, training, and quality-improvement activities

What Success Looks Like

Successful Case Workers at Advocate:

• Build genuine relationships with clients

• Consistently complete scheduled client encounters

• Manage approximately 20 active clients in a full-time caseload

• Organize their schedules effectively and maintain consistent client engagement throughout the month

• Complete documentation accurately and on time

• Communicate proactively when clients disengage or barriers arise

• Work independently without becoming disconnected from the team

• Balance compassion with accountability

• Understand that reliability and follow-through are essential parts of helping clients succeed

What We’re Looking For

You may be a strong fit if you:

• Have experience working with adults with serious mental illness, behavioral health needs, developmental disabilities, substance use disorders, homelessness, case management needs, or other vulnerable populations

• Enjoy working directly with people in their homes and communities

• Are comfortable spending much of your workday traveling between client locations

• Can build rapport with people from different backgrounds and life circumstances

• Are dependable, organized, and able to manage your own schedule

• Communicate professionally and respectfully

• Can maintain appropriate professional boundaries

• Are comfortable using technology and electronic health records

• Can write clear, accurate behavioral health documentation

• Respond well to coaching, supervision, and performance expectations

Required

• Valid driver’s license

• Reliable personal transportation

• Ability to travel throughout assigned Maryland service areas

• Ability to perform a primarily mobile, community-based position

• Ability to meet applicable employment, background-screening, and program requirements

Preferred

• Previous Psychiatric Rehabilitation Program (PRP) experience

• Experience working with adults with serious mental illness

• Behavioral health, human services, social services, psychology, rehabilitation, or case management experience

• CPRP certification or interest in professional rehabilitation certification

• Bilingual or multilingual skills

Schedule & Work Environment

This is not a traditional office-based case management position .

Case Workers spend the majority of their service time working directly with clients in community settings.

The position includes:

• Full-time employment

• Flexible field scheduling based on client needs

• Community-based client visits

• Limited telehealth services when clinically and programmatically appropriate

• Weekly supervision and ongoing support

• Electronic documentation

• Regular team collaboration

Because clients may have different schedules and availability, successful Case Workers must be able to organize their workday around client engagement rather than expecting a traditional desk-based 9-to-5 schedule.

Compensation

$45,760–$49,920 annually , based on qualifications and relevant experience.

Compensation is paid at an hourly rate of $22.00–$24.00 per hour , based on a standard 40-hour workweek.

This is a full-time, non-exempt position and is eligible for overtime in accordance with applicable law and Advocate policy.

Additional information regarding benefits and employment policies will be discussed during the recruitment process.

Why Advocate?

At Advocate, Case Workers are not simply checking boxes or transporting clients from appointment to appointment.

The work is about helping someone develop the ability to manage their own life more successfully.

We are continually investing in better systems, technology, training, supervision, and operational support so our Case Workers can spend more of their time doing what matters most:

working with clients.

For more than 25 years, Advocate Support Services has served Maryland communities with the belief that people can make meaningful progress when they have consistent relationships, practical support, and someone willing to meet them where they are.

If that kind of work matters to you, we would like to meet you.

Apply Today

If you are dependable, compassionate, organized, comfortable working independently in the community, and ready to make a measurable difference in people’s lives, apply today to join Advocate Support Services, Inc.

Advocate Support Services, Inc. is an equal opportunity employer.