Service Advisor/ Build Specialist - Off Road Place

Build Specialist/Off Road Advisor

Off-Road Place is looking to hire an exceptionally skilled Build Specialist/Service Advisor who is passionate about the Off-Road/Overland sector. The aforementioned individual will come with a growth mindset and parts catalog knowledge to recommend after-market parts and accessories to various Toyota/Lexus vehicles for clients. This individual will be responsible for providing prompt estimates to customers assisting in managing shop schedules, while adhering to our detail-oriented culture.

Key Responsibilities

• You will be responsible for providing estimates/quotes to clients promptly
• Daily check internal customer support platforms to respond to customer inquiries and questions
• Be available to answer phone calls, text, and emails through your phone using a third party app
• Maintaining a working knowledge of build specs for current generation vehicles and two generations prior
• Assisting in curating the product catalog for the off-road shop
• Provide exceptional customer service
• Maintain and exude brand image and culture at all times
• Manage shop calendar to assist timely workflow of our technicians
• Assist in maintaining Brand/Vendor Relations

Qualifications

• Minimum 2 years previous experience as a Service Advisor, Build Specialist or dedicated Off-Road Advisor
• Knowledge of product offerings for varied makes and models (primarily Toyota/Lexus 4x4 vehicles)
• Strong customer service background
• Thorough time management skills

Preferred Experience

• Has either built their own rig or assisted in building rigs
• Able to work autonomously with little to no input
• Primarily Toyota and Lexus vehicle knowledge (4Runner, Tundra, Tacoma, Sequoia, FJC, Land Cruiser (80/100/200 series).

Upon preparing to submit a resume, please include a cover letter with the response to the questions below. Why do you feel that you are a good fit for Off-Road Place? In the next six months to a year, how would you see yourself contributing to the overall off-road community?

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand, walk, and sit for extended periods of time.

What We Offer

• Full-time employees are offered Medical, Vision & Dental after 2 months of employment
• 401K offered 6 months after employment
• PTO and certain holidays off

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.