IT Tech-Tier 1 Part-Time

Job Description

Job Description

IT Tech – Tier 1 Part-Time

Are you a working student or recent grad with a real foundation in IT, looking for hands-on experience in a modern Microsoft cloud environment? CooperRiis is looking for a dependable, communicative IT Technician to provide on-site support to our staff across two campuses - a chance to work alongside an experienced IT team and grow your skills on systems that matter.

We’d love for you to bring technical skill, and we’ll train you on our specific tools. But the thing we value most is how you work : someone we can hand a task to and trust to follow through, communicate honestly about how it’s going, and handle sensitive information with care. Clear communication and reliability matter more to us than any single line on a résumé.

Location : Asheville & Mill Spring, NC campuses

Schedule:

• Part-Time up to 20 hours per week
• Day shift and open to discussion

Benefits:

• Retirement plan with company match
• Free meals on shift

Pay: starting at $19.00/hr and increases based on experience

Responsibilities:

• Take on tech tasks assigned by senior team members - Tier 1 fixes, gathering details from users, following up with them, and helping train users on new systems - and see them through
• Provide hands-on support at our campuses - sometimes working through a task with a teammate at another location guiding you. Staying in clear, regular communication about where you are and how a task is going is the heart of the job
• Set up and maintain computers and mobile devices, swap and configure hardware, and manage user accounts
• Help users learn new systems and solve common problems themselves
• Document your work and keep the team in the loop
• Participate in the on-call rotation for after hours IT support

Qualifications:

• A real foundation in IT - through experience, coursework, a certification, or hands-on self-directed work

• Understanding the function of computer systems in a business environment
• Ability to describe technical information in easy-to-understand terms
• Preferred experience with Electronic Health Records program

*CooperRiis is an equal opportunity employer.  We value diversity and are committed to creating an inclusive environment for all employees. 

*CooperRiis is a therapeutic healing community located in Asheville and Mill Spring. We are a Smoke/Drug/Alcohol Free Facility.