Call Center Specialist

Overview The Vermont Department of Labor is committed to improving the lives of Vermonters by connecting individuals with employment, education, training, and career opportunities. We are seeking a compassionate, organized, and results-oriented professional to join our Burlington team as a Job Center Specialist II (Adult Case Manager). This position is ideal for someone who is passionate about helping individuals overcome barriers to employment, building strong community relationships, and empowering customers to achieve long-term career success. Building upon the services provided by our Job Center Specialists, the Job Center Specialist II delivers individualized career and case management services to adults and young adults entering the workforce. Through ongoing one-on-one coaching, you will assess customer needs, develop individualized employment and training plans, establish achievable career goals, coordinate supportive services, monitor progress, and adjust plans as circumstances change. Every customer has a unique story, and success in this role requires building trusted relationships while helping individuals identify their strengths, overcome barriers to employment, and achieve meaningful career outcomes. This position requires regular collaboration with employers, education and training providers, and community organizations to coordinate services and create employment opportunities. You will advocate for customers during partner meetings, make informed referrals, connect individuals to workforce and community resources, and responsibly administer workforce program funding that supports education, training, and career advancement. You will also represent the Department through workshops, presentations, hiring events, and community outreach activities that promote workforce services and strengthen partnerships throughout Chittenden County. Time will be divided between the American Job Center, partner locations, employer visits, community events, and direct customer engagement. The ideal candidate is motivated by helping people succeed, enjoys building relationships, and is comfortable working with individuals from all backgrounds and life experiences. You should be equally comfortable facilitating presentations for groups, meeting one-on-one with customers, collaborating with community partners, and engaging employers. Strong communication, organization, and critical thinking skills are essential, along with the ability to manage a diverse caseload, maintain accurate case records, meet program performance expectations, and balance multiple priorities. Experience using technology for case documentation and data management, attention to detail, accountability, and the ability to work independently are critical components of this position. Occasional travel throughout Chittenden County and surrounding service areas is required. Applicants must possess a valid driver's license and have access to reliable personal transportation. Who May Apply This position, Job Center Specialist II - Adult (Job Requisition #55499) , is open to all State employees and external applicants. If you would like more information about this position, please contact View email address on click.appcast.io Please note that multiple positions in the same work location may be filled from this job posting. Environmental Factors Interviews clients who are often under significant personal and financial burden, and who may exhibit significant stress and anxiety and may exhibit uncooperative or angry behaviors. It is expected that JCS II staff will engage all clients in a manner that exhibits professionalism, sensitivity, fairness, tact and diplomacy, and helps clients understand the services available to them through VDOL programs. Supportive attitude and actions are expected to be demonstrated in dealing with clients. Position is assigned to a regional office location, but there is an expectation for travel between multiple regional locations as assigned by the Department. Will include travel to employers' worksites, schools/technical centers and community partner meetings. May be required to attend evening meetings as assigned by supervisor. Valid driver's license and private means of transportation is required. Minimum Qualifications Associate's degree or higher in human resources field, public or business administration, or human services fields. OR Two (2) years or more experience in customer service, employment services, human services, human resources, or a closely related field. Total Compensation As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including: 80% State paid medical premium and a dental plan at no cost for employees and their families Work/Life balance: 11 paid holidays each year and a generous leave plan State Paid Family and Medical Leave Insurance (FMLI) Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan Tuition Reimbursement Flexible spending healthcare and childcare reimbursement accounts Low cost group life insurance Incentive-based Wellness Program Qualified Employer for Public Service Student Loan Forgiveness Program Want the specifics? Explore the Benefits of State Employment on our website. Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden. #J-18808-Ljbffr