People Associate

People Associate

Pay Rate: $20-21/HR on W2 Hours: 8-5pm M-F Location: 2375 N Glenville Dr, Richardson (Tue-Thur on-site) Resource's typical working day: - Customer Service & Phone Support: The resource will primarily handle inbound and outbound calls, providing prompt and courteous assistance to employees or clients. This includes resolving inquiries, escalating issues when necessary, and maintaining a professional tone throughout interactions. - Ticket Management: Responsible for managing service tickets, logging, tracking, and resolving requests or issues submitted through internal systems. Timely follow-up and accurate documentation are key. - Data Entry & Record Maintenance: Regularly inputting and updating information in relevant databases or systems. Accuracy and attention to detail are essential to ensure data integrity and compliance. Must have skills: - Attention to Detail Demonstrates precision and accuracy in completing tasks, ensuring data integrity and minimizing errors. - Multitasking Ability Capable of managing multiple responsibilities simultaneously while maintaining quality and meeting deadlines. - Effective Communication Clearly conveys information both verbally and in writing, adapting communication style to suit different audiences. - Strong Interpersonal Skills Builds positive working relationships and collaborates effectively with team members and stakeholders. Software skills: - Microsoft Suite - Basic Computer functions - ServiceNow and PeopleSoft is a PLUS Years of Experience: at least 3 years of experience in customer service and/or related industry Education: HS and GED