Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team MemberAs a Customer Relations Representative - State Farm Agent Team Member with Scott Schumacher - State Farm Agent, you have the opportunity to become the best version of yourself and enjoy coming to work. This is not just a job, it's a career with fun, goal driven and energetic people. You will need to have good attention to detail and customer service skills along with a strong desire to help individuals and families in our community. Our goal is "to be the best thing on our customer's worst day". We do this by making sure our customers have the right insurance protection set up prior to a loss. Our customers want a human connection in this digital world so we work hard to provide both. You'll not only need to have good people skills, you'll need have an attraction to technology and even a curiosity about how AI will transform our industry and world.Compensation: $22.00 - $28.00 per hourResponsibilitiesEstablish customer relationships and follow up with customers as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.Use a customer-focused, needs-based review process to educate customers about insurance options.Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.QualificationsDedicated to customer serviceAble to effectively relate to a customer, answer their questions, and anticipate their needs.Excellent communication skills to assist customers and coordinate with other agency team membersProactive in problem-solvingBenefitsHourly pay plus commission/bonusGrowth potential/Opportunity for advancement within my officePaid time off (vacation and personal/sick days)Valuable career-building experienceAbout Our AgencyOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.Our office is located in Redding, CA.I have been a State Farm agent since 2002.Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.I am a proud graduate of Sonoma State University.We currently have 3 team members at our agency.If You Want A Career, Not A Job, Then We Encourage You To ApplyState Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.