Housing Operations Manager

Job Title: Housing Operations Manager Reports To: Director of Affiliated Housing Location: Discovery House - University of Maryland Graduate Housing Compensation: $60,000.00-$64,000.00 per year, 2-Bedroom staff apartment, parking and a comprehensive benefits package. FLSA Status: Exempt Company Information Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university. Summary Discovery House is a newly constructed 741-bed graduate housing community located on the campus of the University of Maryland opening in August 2026. Designed to support the needs of enrolled graduate students, Discovery House provides a modern residential experience that fosters academic success, community engagement, and student well‑being. The Housing Operations Manager is a full‑time, live‑on professional staff member responsible for overseeing key operational functions of the community, including administration of the Discovery House Office, housing licensing processes, accounts receivable and payable functions, resident communications, and customer service operations. The position serves as a primary liaison with campus partners, including the Graduate School and Department of Resident Life, to ensure the effective delivery of housing services and support. Working as part of a collaborative team, the Housing Operations Manager partners closely with a Housing Services Coordinator, an Accounts Coordinator, and the Facilities Team to support the day‑to‑day operation of the community. This position plays a critical role in ensuring timely responses to resident and building needs, maintaining operational excellence, and fostering a positive residential experience for graduate student residents. Essential Duties And Responsibilities Delivery of exceptional customer service by overseeing the accessibility, responsiveness, and effectiveness of professional and student staff in addressing resident needs and concerns. Support housing licensing and occupancy processes, including marketing initiatives, license renewals, and related administrative functions. Support resident account administration, including installment payment processing, account inquiries, revenue tracking, delinquent account collection, move‑out account reconciliation, and account write‑off submissions. Process invoices and support financial operations through database management systems and purchase card transaction administration. Support administrative student services operations, including package management, building access systems, and common space reservation, set‑up, and utilization processes. Develop and coordinate educational initiatives that promote successful apartment living and enhance resident understanding of Discovery House policies, procedures, and community expectations. Collaborate with facilities staff to address resident concerns, coordinate maintenance‑related communication, and support community enhancement projects. Assist with the development, administration, analysis, and implementation of resident surveys and associated action plans. Advance and support the mission, goals, and strategic priorities of University of Maryland Student Affairs, the Graduate School, and the Department of Resident Life. Maintain accurate resident and operational records through the effective use of housing management and database systems, including StarRez, MyDRL, Entrata, and related platforms. Supervise and support all phases of the residential transition cycle, including move‑out, turnover, and move‑in operations. Contribute to communications and outreach efforts through website management, social media engagement, and content development. Prepare and assist with the creation of weekly operational and performance reports. Support budget planning, implementation, and monitoring for areas impacting daily community operations. Actively collaborate with members of the Associate Director team to address challenges, implement solutions, and ensure effective communication across affiliated housing communities. Reside on‑site and participate in the professional staff duty rotation, providing after‑hours response and support for Discovery House, South Campus Commons, and The Courtyards at the University of Maryland. Perform additional duties, special projects, and initiatives as assigned by the Director of Affiliated Housing. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid‑to‑high paced. The noise level is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Bachelor’s degree required. 2-3 years of experience as a full‑time professional in student housing administration/operations. Experience supervising employees including hiring, training, coaching, performance management, and staff development. Success in this role requires professionalism, adaptability, and the ability to work respectfully and collaboratively with team members, students, and campus partners. Knowledge of student housing management systems such as StarRez, Entrata, and related platforms. Demonstrated ability to develop processes, implement standard operating procedures, and improve operational workflows for efficiency and consistency. Strong interpersonal, communication skills, computer competency, and the ability to work with a diverse population. Ability to work onsite during standard business hours, Monday through Friday, 9:00am–5:00pm, with occasional evening and weekend availability during peak periods, move‑in/move-out operations, and special event. Demonstrated ability of critical thinking, organizational and problem‑solving skills. Ability to develop collaborative relationships with University partners. Ability to move/lift up to 35 pounds. Ability to serve on‑call rotation and live on site. This is not employment agreement. Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law. #J-18808-Ljbffr