Home Care Coordinator
A Place At Home Franchise
Home Care Coordinator
As a Home Care Coordinator, you'll play a key role in ensuring that every client receives exceptional, personalized care. You'll manage caregiver scheduling, coordinate services, and help maintain the highest standards of client satisfaction and quality care.
Scheduling & Staffing
- Coordinate daily and weekly caregiver schedules to ensure all shifts are filled accurately and on time.
- Match caregivers to clients based on skills, experience, and personality fit.
- Proactively address open shifts, attendance issues, and last-minute changes.
- Maintain real-time accuracy in our scheduling system.
Client & Caregiver Support
- Serve as the primary point of contact for clients and caregivers regarding schedules and service needs.
- Build and nurture strong relationships that promote client satisfaction and caregiver retention.
- Perform client intakes and coordinate assessments and reassessments with RNs and the Director of Nursing.
- Collaborate with the care team to ensure each client's plan of care is followed and updated as needed.
- Participate in on-call rotation to ensure continuity of care after hours.
Quality Assurance & Compliance
- Schedule only compliant caregivers with current credentials, background checks, and required in-services.
- Maintain accurate caregiver availability, assignment, and attendance records.
- Partner with HR and clinical teams to monitor and maintain caregiver compliance.
- Support ongoing quality assurance efforts to uphold the company's service standards.
What You'll Need
- Bilingual, English Spanish. Preferred but not required
- Associate's degree or a minimum of 2 years' experience in home care coordination, staffing, or healthcare administration.
- Excellent verbal and written communication skills.
- Strong computer and organizational skills with great attention to detail.
- Valid driver's license and reliable transportation.
- Positive attitude, customer-service mindset, and commitment to seniors' dignity and well-being.
- Three professional references (two supervisors and one co-worker).
- Ability to pass background and employment verification checks.
Join Our Team
If you're ready to help seniors live safely and comfortably at home, and grow your career in a company that truly cares, we'd love to meet you.
Vacancy posted 1 day ago
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