Bellman

Bellman

The Westin Edina Galleria - Edina, MN

Overview

Salary Range $16.00 Hourly Position Type Full Time Education Level High School or Equivalent Travel Percentage None Category Hospitality - Hotel

Description

Benefits include medical, dental, vision, employer paid Life/LTD, fully vested 401k, employee assistance program, PTO, holiday pay (hourly), recognition program, volunteer initiatives, Marriott Hotel travel discounts, and tuition reimbursement program.

Position overview: The Bellman's main objective is to ensure guests are well looked after from the start of their arrival experience. They are stationed at the bell stand or front drive to greet guests by name upon arrival and departure. The Bellman transports luggage to and from the guest's room to their vehicles or into storage, if necessary. They are also responsible for orientation of the hotel and room.

Duties and Responsibilities

• Transport luggage to the guest room for arriving guests and transport luggage to the guest's vehicle for departing guests.
• Park and retrieve any valeted vehicles in a timely and safe manner.
• Act as lobby/front drive ambassador to ensure all public areas are immaculate and coordinate deficiencies with the appropriate department.
• Perform all Front Office assigned functions to prepare and execute the ideal experience to guests.
• Anticipate guests' needs and respond promptly and acknowledge all guests, however busy and regardless of time of day.
• Be aware of and understand guest history, preferences, and information.
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
• Ensure the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures.
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Be knowledgeable of the Hotel and surrounding area.
• Stay current with hotel procedures by attending each pre-shift and departmental meeting set.
• Ensure standards are maintained at the highest level.
• Responsible to achieve and maintain a high guest retention ratio and high guest satisfaction scores.
• Maintain confidentiality of guest information and pertinent hotel data.
• Keep work area and public areas neat and tidy at all times.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel's core values of ownership, innovation, craft, respect, and community.
• All other duties as requested.

Qualifications

• Must have High School diploma or the equivalent.
• Must have valid Driver's License in the state of the hotel.
• Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
• Ability to work effectively with co-workers as part of a team and with minimal supervision.
• Strong computer skills, including Microsoft Office, Property Management Systems, and other communication platforms.
• Good reading, writing, and oral proficiency in the English language.
• Flexibility to work a varied schedule, which may include weekends and holidays.
• Ability to lift and carry up to 50 pounds on own and up to 100 pounds with assistance.
• Ability to stand and walk for entire shift.
• Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. Employment decisions are made based on qualifications, merit, and business need. Reasonable accommodation(s) may be provided through the interactive process to enable qualified applicants and associates to perform the essential functions of the position. Offers of employment are contingent upon the successful completion of a background check, and we participate in E-Verify to confirm employment eligibility.