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Customer Service Representative

TechOp Solutions International

Call Center Representative

TechOp Solutions is seeking call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

  • Answer and track incoming calls
  • Prepare and submit accurate, detailed reports in government systems
  • Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
  • Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
  • Accurately record all details in accordance with procedures
  • Conduct database and open-source research
  • Route and escalate calls appropriately
  • Other duties, as assigned
TechOp Solutions International
Vacancy posted 1 day ago
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