Pool Service Technician
Certus Pest Inc
Purpose Execute installation, repair, and maintenance of residential and commercial pool equipment while delivering high-quality workmanship and customer service, ensuring operational efficiency, revenue contribution, and adherence to company standards. Key Contributions
- Install, diagnose, and repair pool equipment including heaters, pumps, filters, plumbing systems, and electrical components.
- Deliver high-quality workmanship to minimize rework, warranty costs, and quality control expenses.
- Interact with customers to provide service recommendations, education, and solutions to pool system issues.
- Contribute to team revenue goals by identifying service opportunities and supporting sales targets.
- Collaborate with Service Manager and team to ensure alignment with company policies, procedures, and service standards.
- Maintain company vehicle, tools, and equipment in compliance with safety and operational guidelines.
- Execute all work in accordance with safety standards, including electrical, chemical, and equipment handling protocols.
- Support team performance by contributing to overall service KPIs and operational goals..
- Missed Appointment Rate: = 8% of total scheduled appointments.
- Callback Rate: = 8% of completed jobs requiring return visit.
- Cancellation Rate: = 15% of scheduled jobs canceled.
- First-Time Fix Rate: = 92% of jobs resolved without follow-up visit.
- Quality Control (QC) Performance: = 95% of jobs completed without quality-related cost or rework.
- Customer Satisfaction (CSAT): = 90% positive customer feedback.
- Revenue Contribution: = 95% of individual service revenue target achieved monthly.
- On-Time Arrival Rate: = 95% adherence to scheduled service windows.
- Safety Compliance: 100% adherence to safety protocols (zero preventable incidents or violations).
- Vehicle & Equipment Compliance: = 98% adherence to vehicle maintenance and inspection standards.
- Supports revenue growth by contributing to service sales targets and identifying additional repair opportunities.
- Reduces operational costs through high-quality workmanship and low callback rates.
- Enhances customer retention through consistent, professional service delivery.
- Strengthens operational scalability by maintaining consistent service performance and compliance standards.
- Strong mechanical and technical troubleshooting skills across electrical, plumbing, and pool systems.
- Customer-focused communication skills with the ability to explain technical solutions clearly.
- High accountability and reliability with the ability to work independently while maintaining performance standards.
- High School Diploma or GED.
- Working knowledge of electrical systems (110V/220V) and pool equipment repair.
- Valid driver's license with clean driving record and ability to pass pre-employment requirements.
- Ability to perform physically demanding work in outdoor environments and lift required weight.
- Experience in pool equipment installation and repair (residential and/or commercial).
- Knowledge of plumbing hydraulics and automated pool systems.
- Experience in a field service, customer-facing role.
Vacancy posted 5 days ago
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