Second Shift Supervisor

Second Shift Supervisor (Account Compliance Manager)Behind every spotless facility is someone who made sure it all ran smoothly — even when no one was watching. At City Wide Facility Solutions, that someone is our Second Shift Supervisor, also known internally as the Account Compliance Manager (ACM). If you're organized, people-savvy, and thrive in fast-paced environments, this role is your opportunity to lead operations, support our crews, and ensure quality behind the scenes.You'll be the after hours eyes and ears in the field — visiting client sites, checking work, addressing concerns, and making sure independent contractors meet our gold standard. You'll work closely with our Operations team to handle everything from new account starts to service escalations — and you'll do it with confidence, urgency, and professionalism.What You'll Be Doing:Act as the key on-site contact during evening operations, building relationships with Independent Contractors (ICs) and ensuring service quality.Conduct inspections, respond to customer requests and complaints, and coordinate seamless start-ups for new clients.Monitor account performance and ensure ICs are meeting expectations — recommending adjustments or changes as needed.Communicate proactively with the Facility Solutions Manager on nightly activities, site issues, or escalations.Uphold City Wide policies and ensure all work complies with client procedures and safety standards.Adapt across environments — you might oversee services in an office one night and a warehouse the next.Schedule:4pm-1am Monday-FridayWhat We're Looking For:3+ years of experience in multi-site supervision, operations, or janitorial services management.Ability to lead and influence independent workers.Great attention to detail, follow-up, and organizational skills.Strong written and verbal communication — you can hold others accountable while keeping relationships strong.A high school diploma (or equivalent experience); knowledge of Microsoft Office and mobile tech tools.Reliable transportation, valid driver's license, and a clean driving record — this is a field-based role.Why City Wide?We're not just in the building maintenance business — we're in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.What You'll Gain:Competitive compensationBenefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursementDaily visibility and collaboration with senior leadership — your voice matters.Real room to advance.City Wide is an Equal Opportunity Employer.