Service Support Specialist

Overview

We are seeking a motivated Service Support Specialist to join a fast-paced customer support environment. In this role, you will assist clients with benefits, payroll, and system-related inquiries while providing high-quality service and troubleshooting support.

This is a great opportunity to gain experience in HR/payroll systems and client-facing support within a collaborative and growth-oriented team.

Key Responsibilities

• Handle inbound and outbound customer calls related to benefits, payroll, and account support
• Assist clients with Open Enrollment processes and Affordable Care Act (ACA) inquiries
• Troubleshoot issues related to benefit plans, payroll configurations, and system errors
• Schedule and lead virtual client meetings to walk through system updates and changes
• Guide clients through updates such as employee self-service, benefit plans, and carrier connections
• Collaborate with internal teams and external partners (brokers, carriers) to resolve client issues
• Collect and organize data to support reporting and system updates
• Ensure timely follow-up and resolution of client cases
• Support clients with reviewing and submitting ACA documentation within required timelines
• Assist with small payroll-related projects and internal support initiatives
• Use multiple systems simultaneously to manage client information and case updates

Qualifications

• 6+ months of customer service experience (call center, office, or retail)
• Strong verbal and written communication skills
• Comfortable working in a fast-paced, high-volume environment
• Strong technical aptitude and ability to learn new systems quickly
• Experience multitasking across multiple computer applications
• High School Diploma or GED required

Preferred Qualifications

• Call center experience supporting benefits, payroll, or HR systems
• Case management or troubleshooting experience
• Bilingual (Spanish/English) is a plus
• Experience with multiple software platforms or technical tools

Work Environment

• Hybrid schedule after training (4 days onsite, 1 day remote; opportunity for additional remote day after 90 days)
• Training is fully onsite for approximately 5 weeks
• Office located in El Paso, TX
• Business casual dress code
• Strong emphasis on attendance and reliability

Schedule

• Monday–Friday schedule
• Standard business hours with required flexibility
• Schedule may adjust seasonally (e.g., daylight saving changes)

Additional Details

• High-volume role averaging 18–20 calls per day
• Calls may range from 15 minutes to 1 hour depending on complexity
• Advanced tools available to support note-taking and streamline workflow
• No time off permitted during key business periods (with limited holiday closures)

Why Join

• Opportunity to gain experience with payroll, benefits, and HR systems
• Collaborative, team-oriented environment with a strong support structure
• Potential for contract extension or long-term opportunities
• Valuable experience with enterprise-level systems and client support

Job Type & Location

This is a Contract position based out of El Paso, TX.

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in El Paso,TX.

This position is anticipated to close on Jun 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.