Order Management Specialist I

The Order Management Specialist is responsible for accepting incoming calls and making outgoing calls to provide pricing and availability, take orders and handle problems. They should have established themselves as the "key" contact within this company for their accounts.

• Handle incoming calls and deal with or direct customer problems to the proper personnel or department for resolution.
• Provide customers with pricing, availability via telephone and/or email and enter orders.
• Work with other departments on a daily basis to ensure that deliveries, pricing and questions for customers are answered in a timely manner.
• Obtain frequently required information for customers in a timely manner.
• Establish a rapport with the decision makers within their major accounts.
• Responsible to maintain a safe working environment for all employees.
• Requires regular attendance per the schedule assigned by the supervisor.
• Initiate customer contact through telephone calls, emails, marketing surveys or sales leads in advertising.
• Complete necessary paperwork as required on a daily basis such as unauthorized deductions and credit with assistance.
• Take orders, give pricing and availability and give general information without significant supervision.
• Obtain frequently required information from customers in regards to forecasting, competition and product surveys.
• Special projects as required.
• Adhere to ISO 9001 Quality, ISO 14001 Environmental and OSHAS 18001 Safety certification requirements.

• Skills required: typing, 10-key and basic math
• Knowledge of SAP and Microsoft package or related software desired.
• Proficient in sales skills, working with all levels of sales and distribution channels.
• Basic understanding of features, advantages and benefits for all product lines.
• Ability to handle guests (clients) during visits to the company.
• Good verbal, written and interpersonal skills
• Basic understanding of office procedures.
• Good telephone etiquette.
• Ability to handle some types of product inquiries.
• Understanding of competition and anti-trust laws.
• Ability to collaborate on projects with others inside and outside of the department.

• High School diploma or equivalent required.
• Previous inside sales a definite plus.
• Technical skills and understanding

• Primary work in a climate-controlled office environment.
• Eye/hand coordination greater than 50% of the time.
• Visual strain greater than 50% of the time.
• Listening, sitting, standing, stooping, walking, observing, grasping, pushing, pulling and keyboarding.