Administrative Assistant

Administrative Assistant

Shambaugh & Son L.P. is looking for an Administrative Assistant. In this role you will be responsible for performing a wide variety of organizational tasks for our Fire Protection and Alarm Group.

Essential Duties & Responsibilities

• Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors
• Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.
• Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call and proximity to the customer.
• Reassign work as needed to manage customer's expectations, making judgements based on current workloads and priorities.
• Validate completion of work a follow up.
• Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
• Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.
• Always maintain confidentiality of customer and employer information
• Other duties assigned.

Qualifications

• Proficiency in computer usage above basic Microsoft Office & Windows Skills
• At least 1 year of scheduling or dispatching experience
• Dispatching or scheduling experience with Technicians, Project Managers, etc. preferred
• Proven experience in multi-tasking and doing several difficult tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
• Ability to proficiently use Microsoft Word, Excel PowerPoint, etc.
• Must be organized, self-motivated and a strong work ethic
• Professionalism in email and over the phone
• Experience with AS400 a plus
• Regular and reliable attendance, including the ability to work extended hours and weekends as required

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.

Geographic Disclosure

Compensation Range: $24 - $26 per hour

Other Compensation: Position is eligible for bonuses

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.