Payment Applications Analyst

Payment Applications Analyst

As a member of the Accounts Receivable team, the Payment Applications Analyst is responsible for accurately processing and reconciling client payments, analyzing transaction data to ensure financial integrity, and identifying opportunities to improve payment workflows. This role contributes to timely and precise application of cash, supports resolution of discrepancies, and helps maintain the overall effectiveness of the accounts receivable process.

ESSENTIAL FUNCTIONS:

• Investigate and resolve discrepancies daily in payment allocation, UA, and Cost postings.
• Identify and resolve payment issues promptly.
• Work closely with the AR team to identify, address, and resolve payment issues, potentially involving cross-functional collaboration across multiple groups.
• Work collaboratively with the Director to document policies, processes, and procedures.
• Maintain documentation for compliance reporting and audits.
• Utilize and apply best practices regarding tools, technology, and standard financial processes.
• Provide assistance to lawyers, staff and clients that are receivable related.
• Maintain and reconcile AR ledger to ensure accurate and timely recognition of payment.
• Reconcile complex financial accounts and resolving discrepancies with finesse.
• Provide assistance to training, as needed.
• Collaborate with the Director of Accounts Receivable with testing and training the AR team in 3E.
• Facilitate communication across all management levels, utilizing strong attention to detail and excellent interpersonal skills.
• Make well-informed, independent decisions and provide support for those decisions to the management team when needed.

ADDITIONAL FUNCTIONS:

• Other duties and projects, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

• Education: High School Diploma or equivalent, required. Associate's or Bachelor's degree in Accounting, Finance, or related field preferred.
• Experience: 3+ years of experience in accounts receivable or payment processing. Experience in a law firm or professional services environment, preferred. 3-5 years of 3E software experience, preferred.
• Knowledge, Skills, & Abilities: Familiarity with electronic payment systems and banking procedures. Strong attention to detail; with a focus on accuracy. Professional communication skills, ability to speak clearly, confidently, and respectfully with clients, attorneys, and business professionals. Strong organizational skills and ability to manage high volumes of transactions and meet deadlines. Strong customer services skills. Maintain professionalism and responsiveness in all interactions. Integrity & Confidentiality to handle sensitive financial information with confidentiality and professionalism. Adhere to company policies and regulatory standards. Ability to work independently as well as in a team environment. Respond effectively to changes in systems, processes, or priorities.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL REQUIREMENTS Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties.