General Manager

Job Description

Job Description

Job Title: General Manager

Department: Club Administrative Office

Job Summary

A country club general manager oversees daily clubhouse operations, staff performance, member relations, and financial budgeting to ensure high-standard service and a welcoming environment. 

Core Responsibilities

• Governance & Board Relations:
  • Attend all Board of Directors and Executive Committee meetings as a trusted advisor and report on operational and financial status.
  • Implement and administer policies defined by the Board.
• Financial Management & P&L:
  • Develop, execute, and monitor annual operating and capital budgets.
  • Analyze financial statements, manage cash flow, control costs, and report performance to leadership.
• Member Relations & Experience:
  • Maintain a visible, approachable presence around the clubhouse, golf course, and social events.
  • Oversee membership development, recruitment, onboarding, and retention programs.
  • Handle member feedback, suggestions, and grievances promptly and diplomatically.
• Operations & Department Oversight:
  • Ensure high-quality standards across food and beverage, golf operations, tennis/pool facilities, and special events.
  • Oversee the care, maintenance, and capital improvement of all physical club assets and facilities.
• Human Resources & Leadership:
  • Recruit, hire, supervise, and evaluate senior department heads.
  • Foster a positive, accountable, and service-driven staff culture.

Qualifications & Requirements

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field (MBA or specialized club management certification is a plus).
• Experience: Minimum of 5 to 10 years of progressive leadership experience in a private club, resort, or high-end hospitality environment.
• Certifications: Active involvement or certification through the Club Managers Association of America (CMAA) is highly desirable.
• Skills: Strong financial/P&L acumen, exceptional interpersonal and public-speaking skills, working knowledge of golf and recreational operations, and proficiency with club management software.

Salary commensurate with experience.

Benefits include: Health Insurance, Long Term Disability Insurance, Employer Matched 401k, Employee Paid Group Dental and Vision