Case Processor - Check Fraud

Job Title

Check Fraud Investigator

Job Description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

This role supports check fraud investigations within operations by managing incoming claims from intake through resolution. Responsibilities include onboarding fraud claims into the system of record, reviewing and compiling supporting documentation, and ensuring customer-submitted materials are accurate and complete. The position involves investigating claims using provided details and intake notes, applying policies and regulatory guidelines to prepare thorough and accurate case files for decisioning. Daily work is assigned via a tracking spreadsheet and may include a mix of onboarding, document review, and investigative tasks, with new hires starting on foundational work and progressing to more complex investigations over time.

Basic Qualifications

- High school diploma or equivalent

- Four years or more of operations services related work experience

Preferred Skills/Experience

- Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements

- Proven commitment to high quality customer service

- Ability to work well with external and internal customers

- Good time management skills to maximize production and execution of tasks in a fast-paced environment

- Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide

- Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions

- Ability to identify, analyze and resolve exceptions through data interpretation

- Strong PC skills

-Good verbal and written communication skills

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.