Inside Sales Coordinator

Sales And Technical Support Representative

The position will support the Outside Sales team as well as directly engaging existing and potential customers. The individual should have a strong background in selling technical products and solutions. They will need to communicate effectively and work in conjunction with other Operations/Inside Sales staff to address customer requirements. We will provide technical support and training, but we are looking for an individual who can grow into a position of increased responsibility.

Responsibilities:

• Handling incoming inquiries from both end-user customers and the Outside Sales team
• Qualifying inbound sales inquiries
• Providing information about a product or solution
• Determining which components are most suitable in collaboration with senior sales personnel
• Working with vendors to coordinate technical or sales related tasks
• Generating quotations for products, solutions, and services
• Coordinating with procurement/shipping to determine product availability and shipping information
• Checking in with customers periodically
• Following up with customer inquiries and quotations
• Managing email and phone outreach campaigns
• Setup customers in CRM
• Receive leads from vendors and enter into CRM as needed. Distribute leads to salespersons
• Quotes within 24 hours of request
• Orders entered when received
• Acknowledgements to customers as soon as possible Expedite orders as needed Manage in-house orders

Sales Logic:

• Terms and Conditions negotiation as part of the sales process
• Providing Certificate of Insurance to customers as required
• Quotations for customers
• Close Sales orders
• Resale certificates
• Applications for accounts
• Reconcile Commissions

Purchasing:

• Prepare and place Purchase Orders for products for customers as required
• Analyze inventory for Economic order quantity
• Manage semi-annual returns for stock rotation requirements

Demo Equipment:

• Order demo equipment
• Manage demo equipment

Internal Training Management:

• Manage training requirements for on boarding new technical or commercial sales resources
• Report progress against sales training plans
• Organize Vendor training events for sales and technical teams
• Manage the lists of persons that are to receive training and webinar announcements from the various vendors

Other:

• This position is conducive to remote work; most of the time is spent at the computer.
• This position's hours are typically Monday through Friday, with some flexibility based on business and personal needs.
• Every position requires certain physical capabilities. CTi seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
• Use Outlook, Teams and CRM as primary communication internally and externally.