Service Manager

Job DescriptionJob DescriptionMonroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business!The Service Manager position is ideal for someone who thrives on overcoming challenges with creative solutions. You will be responsible for directing the service operations of the Service Department with oversight of technicians to obtain optimum efficiency, economy of operations, and maximum profits.Qualifications3 years or more of leadership experience within the equipment or auto service industry is requiredStrong work ethicSuperior communication skillsA strong sense of urgency is requiredCustomer service experience is requiredConfidence in working with Microsoft Office applications and learning new software programsResponsibilitiesDemonstrate company core values in all interactions with customers, vendors, and associatesHire, train, develop, and motivate service department staffEnsure all necessary shop equipment is in proper repair and safe working conditionFront-line customer contact who coordinates repairs and provides updates to the customer throughout the repair processFinalize customer work orders and prepare invoicesAll aspects of managing our service business and shop activitiesPrepares customer quotes, closes work orders, and communicates directly with customersConsistent interaction with our technicians and will be the direct contact on all service activitiesMaintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer serviceBenefitsMedical, Dental & Vision InsuranceHealth Savings Account (Employer + Employee Contributions)Accident & Disease Insurance401K Plan + MatchCompetitive Paid time off PolicyShort/Long Term DisabilityAnnual ReviewsBonus Incentive PlansMonroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you. Pay Transparency $60,000—$85,000 USD