Team Member

Job Summary The Fast Food Team Member will provide exceptional guest service and support while working with Restaurant Managers and other Team Members to maintain operational standards and procedures. Supervisory Responsibilities None Duties / Responsibilities Greets guests with a smile and interacts with customers. Maintains a calm demeanor during periods of high volume. Consults with customers to understand their needs and preferences. Demonstrates and explains merchandise, suggesting options suitable for the customer’s needs. Assists customers with purchase decisions. Answers customer’s questions about merchandise. Uses suggestive selling techniques to boost store sales and increase guest satisfaction. Responds appropriately to customer issues. Operates cash register or point of sale devices as needed. Uses value‑added suggestive‑selling techniques to generate additional sales opportunities. Collects payment using the store point‑of‑sale system. Verifies the accuracy of guests’ orders. Processes returns and exchanges. Unloads and stocks inventory items as needed. Retrieves merchandise from stockroom. Cleans kitchen area, counters, food preparation areas, and utensils. Maintains health and safety standards in work areas. Cleans dining room, restroom and exterior grounds. Clears, cleans and sanitizes tables, maintains, cleans and sanitizes work stations and restaurant equipment. Performs duties at multiple workstations within the store, including cashier, guest services, drive‑through and prep/cook. Expected to learn multiple areas and rotate according to store needs. Prepare and serve drinks and foods according to store specifications. Refill condiments and supplies. Assist with food preparation as directed, operating food production equipment such as grill, broiler and/or deep fryer as required to complete tasks. Prepare and arrange food according to restaurant standards and instructions provided. Cooks and packages food appropriately, verifying the quality and quantity of orders. Prompt and regular attendance on required shifts. Maintains a clean and polished appearance. Adheres to uniform and dress code policies. Exhibits team effectiveness. Works with others to achieve store goals. Communicates positively with management, customers and other team members. Performs other duties as assigned. Required Skills / Abilities Excellent interpersonal and verbal communication skills. Excellent active listening skills. Ability to learn quickly. Understanding of or ability to learn basic sanitation and regulations for workplace safety, food handling techniques, preparation and cooking procedures. Comfortable working in a fast‑paced environment. Ability to work as part of a team. Ability to anticipate customers’ needs and resolve customer issues with tact. Ability to operate or to quickly learn the store’s point‑of‑sale system. Education and Experience High school diploma or equivalent preferred. Previous retail experience preferred. On‑the‑job training provided. Physical Requirements Prolonged periods of standing and walking throughout the retail space. Must be able to lift up to 25 pounds at times. #J-18808-Ljbffr