Manager, Southeast Texas Poison Center

EDUCATION & EXPERIENCEMinimum Qualifications:Doctor of Pharmacy or Bachelor's degree in Pharmacy from an accredited school of pharmacy.Three (3) years of related pharmacy experience OR Two (2) years of poison center experience aOne (1) year of supervisory experience.LICENSES, REGISTRATIONS, OR CERTIFICATIONSRequired:Licensed to practice pharmacy in the state of Texas or able to obtain Texas license within 90 days of hire.Preferred:Certified Specialist in Poison Information CertificationDiplomate of the American Board of Applied ToxicologyJOB SUMMARYThe Manager provides essential operational leadership and administrative support to the Southeast Texas Poison Center (SETPC), ensuring daily activities, staffing, and services meet regulatory, accreditation, and institutional standards. This role supports the Director and Medical Director by overseeing personnel management, policy implementation, quality improvement, providing education to stakeholders, and strategic initiatives. The Manager works independently with accountability for operational functions.ESSENTIAL JOB FUNCTIONSOperational Leadership & StaffingPerform all call center duties of a Specialist in Poison Information I & IISupervise and manage day-to-day call center operations of SETPC to ensure 24/7 coverage and workflow efficiency.Oversee staff scheduling, shift coverage, and timekeepingSupport leadership in recruitment, hiring, onboarding, and orientation.Coordinate staffing during surges, emergencies, vacations, or vacancies.Serves as liaison between staff and leadership for communication and workflow coordination.Resolve service delivery barriers, including coordination with IT personnel for IT support.Ensure completion of daily, monthly and quarterly auditsProvide backup coverage for telephone lines, as neededAdministrative ManagementOversee licensing, credentialing, compliance training, travel, and file retention.Develop and maintain adherence to departmental policies and proceduresMaintain compliance with UTMB policies and accreditation standards.Strategic and Quality InitiativesCollaborate with Director and Medical Director on goals and strategic planning.Support and develop America’s Poison Centers accreditation-aligned quality improvement programs.Identify and address quality improvement opportunitiesAssist with budget planning and expense tracking.Special Projects & ComplianceLead/support grants, surveys, and special initiatives.Develop internal controls for monitoring and compliance.Represent leadership in meetings, as assigned.Provide education to stakeholders in service region as needed.Marginal or Periodic Functions:Adheres to internal controls and reporting structure.Performs related duties as required.KNOWLEDGE/SKILLS/ABILITIESStrong organizational, communication, problem-solving, and conflict resolution skills.Ability to demonstrate skills in prioritization, problem solving, team building, collaboration, conflict resolution, decision making, time management, and strategic planning.Ability to work in a complex team environment and to collaborate with both external and internal professionals and other customers.Ability to provide effective feedback and to recognize personal strengths and weaknesses and develop goals for professional growth and achievement.SUPERVISIONReceived: Director, Poison CenterGiven: Specialist, Poison Information I & II (16)DECISION-MAKING RESPONSIBILITYWith the Poison Center Director and Vice President of Pharmacy, sets strategic direction and goals for the department. Accountable for compliance with all regulatory and accrediting agencies and associated standards. Determines the department’s operating needs. Allocates and is accountable for appropriate utilization of all human and operating resources.WORKING ENVIRONMENT/EQUIPMENTStandard healthcare office and call center environmentMay be required to work weekends and shift rotations.May be required to work after hours or extended hours during emergenciesMay require occasional travel for training or conferences.Uses administrative systems (e.g., Kronos, When I Work), credential tracking tools, internal communication platforms.May be exposed to such occupational hazards as communicable diseases, bloodborne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients or others.Equal Employment OpportunityUTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.Compensation