Assistant Manager

Job Description

Job Description

Roberts Center Holiday Inn is seeking a full-time Assistant Manager to Support the Convention Center and Ralph's Restaurant.

Position Summary

The Assistant Manager assists in overseeing daily food service operations to ensure excellent guest service, team support, and compliance with company policies and all applicable local, state, and federal laws. This role supervises team members during assigned shifts and supports operational efficiency. This position does not have full managerial authority over hiring, termination, or compensation decisions but may provide input to management.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervise front-of-house team members during assigned shifts.
• Supervise back-of-house team members during assigned shifts.
• Lead pre-shift meetings and communicate service priorities.
• Ensure guests receive prompt, courteous, and professional service.
• Monitor food and beverage quality, presentation, and service standards.
• Address guest concerns and resolve service issues; escalate when appropriate.
• Support opening and closing procedures, including cash handling and reconciliation in accordance with company policy.
• Ensure compliance with food safety, sanitation, and responsible alcohol service laws and regulations.
• Assist with training and onboarding of new employees.
• Reinforce company policies, attendance standards, and workplace expectations consistently and fairly.
• Coordinate with kitchen and event teams to maintain smooth service flow.
• Maintain cleanliness, organization, and safety throughout the restaurant.
• Complete shift reports and communicate operational updates to management.

This description is not intended to be an exhaustive list of all duties. Responsibilities may change based on business needs.

Supervisory Responsibilities

• Provides shift-level supervision and direction to restaurant team members.
• Assists with training and performance feedback.
• May provide input to management regarding employee performance.
• Does not independently make final hiring, termination, or compensation decisions unless specifically authorized.

Qualifications

• High school diploma or equivalent required.
• Minimum one (1) year of restaurant or hospitality experience required.
• Prior leadership or shift lead experience preferred.
• Knowledge of food safety and sanitation practices.
• Strong communication and conflict-resolution skills.
• Ability to work flexible hours, including evenings, weekends, and holidays, as business needs require.

Physical Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this job:

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to bend, reach, twist, and perform repetitive motions.
• Ability to work in a fast-paced environment.

Reasonable accommodations will be provided in accordance with applicable law.

Work Environment

• Fast-paced restaurant setting.
• Exposure to heat, noise, and cleaning chemicals.
• Primarily indoor environment.

Roberts Convention Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.