Director of Operations

CareAparent is a full-service home health care company that gives seniors the care they need to remain where they call home for as long as possible, as comfortably as possible, as humanly as possible. Our culture of hospitality ensures every person feels heard, valued, and supported because when it comes to care, trust and consistency matters most. We are proud to be certified as a Great Place to Work® and recognized as the 2026 Best of Home Care Employer of Choice & the 2026 Best of Home Care Provider of Choice—recognition earned directly through our client and team members’ feedback. Our incredible employees are the reason we are able to give seniors the care they need to stay where they call home for as long as possible, as comfortably as possible, as humanly as possible. We are growing and looking to add a net new Director of Operations to our Office Leadership Team! Director of Operations is the SVP of Operations' right-hand operational partner. This hands-on leader coordinates priorities across operational departments, monitors performance, removes barriers, drives issues to documented resolution, and escalates material risks or decisions at the appropriate time. The successful candidate can move comfortably between strategy and daily execution, creating structure, establishing owners and deadlines, validating data, communicating decision-ready updates, and influencing leaders across teams while staying within defined operational and clinical decision boundaries. Location: Woodbury, MN (In-Office) Hours: Standard Business Hours (Monday - Friday) Salary Range: $110,000.00 - $140,000.00/year Core Position Responsibilities Translate strategic priorities into measurable execution plans. Manage the SVP operating cadence, action items, deadlines, and escalation list. Review scorecards for census, admissions, staffing, productivity, quality, client experience, and financial performance. Coordinate admissions, staffing capacity, caseloads, schedules, and service-gap escalation. Support survey readiness, audits, corrective actions, complaints, incidents, and compliance follow-through. Lead system implementations, process redesign, SOP development, and change adoption. Coordinate on-call schedules and participate in the operations on-call rotation. Prepare concise executive and Board-related operational updates. Qualifications Five or more years of progressive operations experience, preferably in home health, hospice, senior services, ambulatory care, or another regulated healthcare setting Three or more years leading projects, teams, or cross-functional operational work Strong business acumen with a focus on compliance, quality initiatives and an ability to manage KPI's and implement efficient workflows Proven track record of leading teams of 10+ direct reports An active RN, PT, or OT license is preferred, not required Benefits Paid Time Off (PTO) 401(k) with Employer Match (immediate vesting) Medical Insurance Dental Insurance Vision Insurance Health Savings Account (HSA) Short Term Disability Insurance All new hires must pass a background check prior to employment. CareAparent is an Equal Opportunity Employer and qualified applicants will not be discriminated against based on race, color, religion, gender, national origin, disability, or veteran status. CareAparent participates in the federal E-Verify program. #J-18808-Ljbffr