Customer Support - Receiving and Scheduling Admin

Benefits: Free uniforms Training & development 401(k) matching Competitive salary Employee discounts Customer Support – Warehouse – Receiving, Scheduling, and Case Management Admin Benefits and Perks

• Competitive Salary
• 401k Matching
• Career Advancement Opportunities
• Significant Employee, Friends, and Family Discount
• Team Building Activities
• Fun Working Environment
• Awesome Co-workers
• New Building!

Summary of Role This full-time position involves receiving shipments, inspecting and organizing freight, and scheduling installation appointments. You will coordinate multiple installers, track project progress, resolve issues, and assist with back-end office duties, including product returns and customer interactions. Additionally, assist with showroom coverage. Responsibilities

• Receive daily deliveries, check in orders, and maintain warehouse organization.
• Inspect shipments and prepare products for installation.
• Schedule installations by contacting customers and coordinating installer schedules.
• Track installations to ensure quality customer experiences and timely completion.
• Work closely with vendors, shipping companies, installers, sales consultants, and customers.
• Coordinate with our team and vendors to resolve installation issues.
• Handle repairs of broken or damaged products and work with manufacturers on resolutions.
• Maintain inventory of parts, tools, and equipment.
• Occasionally assist with deliveries and installations at residential and commercial job sites.
• Assist with customer satisfaction and back-end operations.
• Coordinate measurements for window treatments.
• Provide assistance with showroom operations and customer/vendor interactions.

Qualifications

• Organizational and detail-oriented skills.
• Excellent troubleshooting, problem-solving, and analytical abilities.
• Experience in routing, scheduling, or warehouse management is a plus.
• Strong customer service and communication skills.
• Self-motivated, reliable, and able to work independently and as part of a team.
• Prior carpentry or installation experience is a plus.
• Valid driver’s license, insurance, and a clean driving record.
• Must pass a drug screen test and background check.

Physical Requirements

• Ability to stand, kneel, bend, and squat regularly.
• Ability to sit at a desk for extended periods.
• Ability to lift a minimum of 50 pounds.
• Ability to climb ladders.
• Must be able to assist with office/showroom coverage, including occasional Saturdays.

Compensation / Additional Considerations

• Salary: $18.00 per hour, Full-time (40 hours per week)
• Additional 3% IRA match available.
• Work location: Main Budget Blinds building (no remote work).
• Health benefits are not offered; however, we partner with an independent broker for competitive insurance options.

About Budget Blinds Budget Blinds is a locally owned franchise, part of Home Franchise Concepts, and has been serving the Treasure Valley for over 30 years. As the #1 provider of custom window coverings in North America, we are excited to continue growing with the support of our new building and are looking for awesome people to join our TEAM! Thanks for your interest in working with us.