Customer Service Agent

Remote Recruitment

Customer Service Agent

Salary: R23 000 – R25 000 per month

Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa.

Role overview

You'll be the first friendly voice UK customers hear, resolving queries and keeping them happy across chat, email and calls.

Key responsibilities

Respond to customer queries via live chat, email and phone
Log and track cases accurately in the CRM
Resolve complaints calmly and escalate where needed
Follow up to confirm issues are fully resolved
Spot recurring issues and flag them to the team

What you'll need

Experience in a customer-facing or support role
Familiarity with CRM or helpdesk software
Clear, friendly written and spoken English
Reliable home internet and a quiet space for UK-hours work
Patience under pressure and a problem-solving mindset

Nice to have

Experience in a UK-facing support role
Familiarity with Zendesk or similar tools
Exposure to live chat support

What's on offer

A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with training and a clear path to grow within the team.

Apply

Vacancy posted 1 day ago

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