Patient Service Representative, Lead - Pediatrics

University of Kansas Health System

Position Title
Patient Service Representative, Lead - Pediatrics
Days - Full Time
KU MedWest
Position Summary / Career Interest:
The Patient Service Representative Lead is responsible for supporting the supervisor. This work role requires thorough knowledge of all job functions and serves as a resource to train other employees in collaboration with the supervisor/manager.
Patient Service Representatives (PSR) are important members of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. They are responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. They may assist with checking patients out and scheduling follow up activities as needed.
Responsibilities and Essential Job Functions
Lead Responsibilities Role models the health system values in our daily interactions and inspire others to follow those established values.
Has a positive presence in the practice.
Assist in onboarding of staff as directed by clinic leadership.
Execute developed department onboarding process, escalating barriers to leadership.
Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains.
Routinely engages and solicits feedback from work unit employees.
Effective verbal & written communications.
Serves as a role model for correct workflow execution.
Complete standard work observations at the direction of clinic leadership.
Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work.
Engages in clinic level projects for the enhancement of patient/clinician experiences.
Identifies and uses resources to develop and deliver communications.
Creates and contributes to a positive environment where learning and knowledge sharing occurs regularly.
Encourages employees to use organization risk reporting tools.
Demonstrates knowledge, adheres to, and educates others for the promotion of safety regulations, disaster plans, emergency response, infection control, fire safety, hazardous material policies and procedures.
Conducts accreditation tracer exercises.
Conveys authenticity gaining the trust of others. Behaves consistently and acts in accordance with moral, ethical professional, and organizational guidelines.
Displays unwavering credibility through trustworthiness, reliability, dependability, integrity, character reputation, and acceptability.
Pre-Visit Scheduling Schedule internal and external incoming department referrals
Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.
Maintains extensive knowledge of appointment types, locations, providers, and specialties.
Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.
Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.
Preauthorization of clinic specific visits and procedures as needed.
Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
During Visit Standard Check-In Responsible for high volume patient clinic check in/out and phone reception - following health system standards.
Secures patient signatures for consent and financial forms.
Follows and completes all standard registration documentation and scanning process in the Health System EMR
Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles.
Assist patient with MyChart activation and support.
Responsible for outpatient clinic direct rooming
Responsible for supporting patient through self-check-in utilizing MyChart and the EMR
Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
Assist patient with MyChart activation and support.
Ensure proper front desk coverage until last patient is dismissed from the clinic.
Standard Responsibilities Attends and participates in department clinic daily huddles and process improvement initiatives.
Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
Supports both front desk and scheduling (telephone and MyChart) workflows.
Establishes and maintains productive working relationships with providers and the clinical care team.
Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.
Follows the Health System standard apparel policy.
Effectively communicates Health System policies to patients and patient advocates.
Familiarity with insurance coverage types (HMO, PPO, VA, Medicare)
Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
Supports and participates in patient experience initiatives including marking campaigns and event registration.
Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures.
Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.
Expected to complete necessary training and successfully pas 30-60-90-day quality assessments.
Remains in clinic until last patient is checked out and any follow-up visits are scheduled.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
Required Education and Experience
High School Graduate or GED.
2 or more years experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree
Preferred Education and Experience
Clerical, registration and/or customer service experience within a health care setting.
Required Language Skills
Fluent English - Ability to read, write, speak and understand English.
Preferred Language Skills
- If bilingual-Documented proof of competencies via language proficiency assessments
Knowledge Requirements
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams.
High level of customer services skills focusing on problem resolution.
Ability to maintain patient confidentiality.
Time Type:
Full time
Job Requisition ID:
R-51939
Important information for you to know as you apply:
The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link View email address on jobs2careers.com.
Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
Need help finding the right job?
We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Apply

Vacancy posted 13 hours ago

Similar jobs that could be interesting for youBased on the Patient Service Representative, Lead - Pediatrics in Shawnee Mission, KS vacancy

Patient Service Representative
...Position Title Patient Service Representative Days - Full Time Medical Pavilion, Westwood Medical Pavilion - West Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for...
Suggested
Full time
The University of Kansas Health System
Mission, KS
5 days ago
Patient Service Representative
...Overview Position Summary / Career Interest : The Patient Service Representative Lead is responsible for supporting the supervisor. This role requires thorough knowledge of all job functions and serves as a resource to train other employees in collaboration with the supervisor...
Suggested
Full time
The University of Kansas Health System
Shawnee, KS
2 days ago
Patient Service Representative
...Available: Days Hours: 8-hour shifts, 8:00am – 4:30pm Location: PMG – Westglen GI, Shawnee, KS We are seeking a Patient Service Representative, internally referred to as Patient Access Representative or Patient Registration Clerk, at our PMG – Westglen GI. As a...
Suggested
Full time
Local area
Shift work
Prime Healthcare
Shawnee, KS
4 days ago
Patient Services Representative
...insurance About the Role: Northland Family Care in Kansas City, MO is looking for a friendly and dedicated Patient Services Representative to be the welcoming face of our practice. This is a fantastic opportunity to make a meaningful impact on patients' healthcare...
Suggested
Work at office
Northland Family Care
Kansas City, KS
5 days ago
Patient Services Representative
...Patient Service Representative Scheduling - Briarcliff - North Kansas City Briarcliff III Office Building The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless...
Suggested
Part time
Work at office
The University of Kansas Health System
Olathe, KS
2 days ago
Patient Scheduling Representative
...Patient Scheduling Representative Westwood Medical Pavilion - West Position Summary / Career Interest: The Patient Scheduling Representative... ...therapy, surgeries, procedures and or ancillary services) using extensive knowledge of appointment types, locations...
Work experience placement
Work at office
The University of Kansas Health System
Mission, KS
3 days ago
Patient Registration Representative
...has 7 operating rooms and 6 procedure rooms and provides patients with services in Orthopedics, General Surgery, ENT, GI and Pain. ICC ASC... ...Clerk with a diverse skill-set. The Patient Registration Representative is responsible for the admission of patients to the ASC, which...
Full time
Work at office
Monday to Friday
Flexible hours
Shift work
Day shift
KU MedWest Ambulatory Surgery
Overland Park, KS
1 day ago
Aisles Online Service Lead
...that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Aisles Online Service Lead Department: Aisles Online FLSA: Non-Exempt General Function: Assists in managing overall daily center operations and...
Hy-Vee Food Stores
Overland Park, KS
5 days ago
Aisles Online Service Lead
...Vee - - Responsibilities: Assists in managing overall daily center operations and directs labor; Provides prompt, friendly customer service and handles customer orders; Supervises and directs the work of all employees; Organizes and plans labor usage for efficiency and...
Hy-Vee
Overland Park, KS
3 days ago
Forensic Medical Coder
$24.65 - $27.1 per hour
...documentation education; supporting and at times leading coding opportunity improvement projects.... ...provide coding guidance for new client service lines/services. Maintains compliance... ...care appropriate to the age of the patients served on his or her assigned unit....
Temporary work
Work at office
Local area
Remote work
Ensemble Health Partners
Overland Park, KS
6 hours ago
Patient Access - Call Center Representative (Remote)
$18 per hour
...Patient Access - Call Center Representative (Remote) Patient Access - Call Center Representative (Remote) Get AI-powered advice on this job and more exclusive... ...messages and emails which will provide education on services, scheduling appointments, and assisting with pre-...
Hourly pay
Full time
Part time
Remote work
Monday to Friday
Shift work
Weekend work
Brave Health LLC
Kansas City, MO
1 day ago
Patient Accounting Rep I
...Patient Accounting Rep I Days - Full Time Southlake Campus Responsible for accurate and timely action on accounts as it relates to specific... .... Responsible for functions within assigned Patient Financial Services (PFS) department. PFS departments/teams include: Payment...
Full time
The University of Kansas Health System
Lenexa, KS
3 days ago
PATIENT ACCOUNTING REP I
...Position Title PATIENT ACCOUNTING REP I Southlake Campus Position Summary / Career Interest: Responsible for accurate and timely action on accounts as it relates to specific responsibilities. Meet department goals as well as productivity and quality standards. Attends...
Full time
Dormont Manufacturing Company
Lenexa, KS
4 days ago
Patient Account Representative
Additional Information About the Role BJC HealthCare is seeking a Patient Accounts Representative II for our refunds team! You will serve as a credit... ...care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern...
Flexible hours
BJC HealthCare
Kansas City, MO
2 days ago
Patient Logistics Coordinator RN Psych Intake
...Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity... ...include: ~ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug...
Full time
Temporary work
Part time
Flexible hours
Research Psychiatric Center
Overland, KS
6 hours ago
Inside Sales and Customer Service Representative
$55k - $65k
...day is different? Join our Field Sales & Service Team and help us deliver exceptional... ...As an inside sales and customer service representative, you'll be the first point of contact for... ...experience role where you'll convert inbound leads into booked appointments, educate...
Hourly pay
Full time
Work at office
1-800-GOT-JUNK?
Mission, KS
1 day ago
Call Center Patient Representative
...phones promptly and professionally Responsible for scheduling patient appointments Entering and updating patient demographic information... ...Verification Soft Skills Professional Communication Customer Service Certifications & Qualifications High School Diploma Industry Keywords...
Work at office
Jobtailor
Kansas City, MO
2 days ago
Service & Engagement Team Leader
$21.5 - $23.5 per hour
...and culture. Learn more about Target here. [ ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank... ...business priorities and deliver service and sales goals * Leading a team of hourly team members, including skills in interviewing...
Hourly pay
Full time
Temporary work
Work experience placement
Work at office
Local area
Flexible hours
Shift work
Night shift
Target
Overland Park, KS
2 days ago
Patient Service Coordinator
...Patient Service Coordinator NOW HIRING PATIENT SERVICE COORDINATOR - Dental Office Front Desk ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric...
Temporary work
Work at office
Immediate start
Flexible hours
Blue Cloud Pediatric Surgery Centers LLC
Kansas City, KS
5 days ago
Auto Service Manager: Lead Tech Team & Customer Care
...Bridgestone America, Inc. in Shawnee, KS seeks a Service Manager to lead our auto service team, coordinate technicians and customer interactions, and uphold quality, safety and service standards. You’ll oversee hiring, training, and daily operations while driving customer...
Bridgestone America, Inc.
Shawnee, KS
3 days ago
Patient Services Coordinator
$20 per hour
...Job Description Job Description Patient Services Coordinator SynergenX Health – Independence $20/hour | Full-Time | Onsite About SynergenX SynergenX is a patient-focused healthcare organization specializing in hormone replacement therapy and wellness services...
Full time
Work at office
Shift work
SynergenX Health Holdings LLC
Kansas City, MO
5 days ago
Patient Access Representative
...Patient Access Representative This position conducts professional patient interviews obtaining demographic, financial, and biographical information... ...responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking...
Full time
Saint Luke's Health System
Kansas City, MO
6 days ago
Patient Accounts Representative
...identifying problem trends, and communicating with payors, practices and patients. The primary responsibilities of this position will be... ...Opportunity Employer Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer. #J-18808-Ljbffr...
Full time
Work at office
Flexible hours
Saint Luke's
Kansas City, MO
4 days ago
Patient Representative
...Patient Representative Main Campus/Downtown - Kansas City, MO 64124 Overview Position Type Full Time Education Level High School Category Customer Service Description The Patient Representative will perform general clerical and receptionist duties. This...
Full time
Work at office
Flexible hours
Samuel U. Rodgers Health Center
Kansas City, MO
5 days ago
Patient Accounts Representative
The Patient Account Representative will be responsible for reviewing and auditing billing charges, billing... ...Route complex claim denials to team lead or appropriate medical billing team.... ...patient calls escalated from Customer Service regarding billing code issues. Perform...
Saint Luke's Health System
Kansas City, MO
4 days ago
Medical Receptionist
...Description EyeCare Partners is the nation's leading provider of clinically integrated eye... ...provides a lifetime of care to our patients with a mission to enhance vision, advance... ...in 18 states and 80 markets, providing services that span the eye care continuum. For more...
Full time
Work at office
Monday to Friday
Shift work
Eye Care Partners Career Opportunities
Overland Park, KS
25 days ago
Patient Representative
...application for the opportunity below: Patient Representative Job Summary and Qualifications... ...of start required ~ Strong customer service skills ~ Ability to work with multiple... ...HCA Healthcare, one of the nation's leading providers of healthcare services, comprised...
Temporary work
Flexible hours
Shift work
Mission Hospital
Kansas City, MO
4 days ago
Patient Registration Representative
...Patient Registration Representative Days - Part Time Heart Center Position Summary / Career Interest: The Patient Registration Representative... ...a constant focus on providing excellent customer service to patients/ families and a professional image. Responsibilities...
Part time
The University of Kansas Health System
Kansas City, KS
12 days ago
Patient Service Coordinator
...Patient Service Coordinator NOW HIRING PATIENT SERVICE COORDINATOR - Dental Office Front Desk ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric...
Temporary work
Work at office
Immediate start
Flexible hours
Blue Cloud Pediatric Surgery Centers LLC
Kansas City, KS
3 days ago
Patient Coordinator
$17 - $19 per hour
...job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program,... ...will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience Coordinator...
Full time
Flexible hours
Night shift
Aspen Dental
Overland Park, KS
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Patient Service Representative, Lead - Pediatrics. Be the first to apply!