Level II Security Guard- Part Time

POSITION: Security Guard Level II DEPARTMENT: Security REPORTS TO: Director of Security FLSA STATUS: Part-time, Non-Exempt, Hourly Summary: Responsible for overseeing the safety and security of Albuquerque Convention Center facilities and patrons, employees, and assets. Essential Duties and Responsibilities Maintain twenty‑four (24) hour security of the interior and exterior of the building. Provide security services for assigned facilities and conduct periodic patrols by foot, ensuring only authorized personnel are on facility grounds. Lock and unlock facility doors as directed and regulate the flow of employees and the public on premises to ensure safety. Respond to calls for service and reports of crimes in progress; call emergency services (police, medical, or fire) as needed and assist outside agencies. Conduct preliminary investigations to determine if a crime has been committed, evaluate further action, document incidents, and prepare reports. Perform periodic fire and safety hazard inspections of facilities and develop recommendations for enhancing security precautions. Monitor and operate computers, CCTV, and Fire Alarm Panels. Dispatch security via radio, answer telephones, maintain a 24‑hour incident log, and notify the chain of command for serious matters. Provide general assistance to the public; receive and document lost and found articles and resolve inquiries. Prepare various reports regarding security enforcement activities. Collect parking fees, charging customers accordingly and providing information about parking options. Respond to complaints or forward them to appropriate staff. Provide security of the ACC parking structure, monitor occupancy, and offer alternate parking locations if necessary. Maintain and clean surrounding work areas. Interact with ACC patrons, vendors, and employees in a courteous and professional manner. Conduct bag searches and use wand/metal detectors for all entrants to the facility. Complete all assigned tasks within the guidelines and deadlines set by the Director of Security & Parking and comply with department performance, conduct, and attendance standards. Adhere to the Security department’s prime directives, perform related duties, and maintain compliance with all legal and ethical instructions from the Director. Qualifications High school diploma or GED. Current valid New Mexico Guard Card at the appropriate level, or obtain the NM Guard Card within 3 months of employment. Basic computer skills (Microsoft Word, Outlook, etc.). Excellent verbal communication in English. Ability to prepare clear and concise reports and operate two‑way radio. Perform essential functions with or without reasonable accommodation. Establish and maintain effective working relationships with those contacted in the course of work. Preferred Knowledge, Skills and Ability Principles and practices of security procedures. Principles and practices of fire safety and evacuation procedures. Exceptional customer service habits. Verbal de‑escalation concepts. Methods and techniques of two‑way radio communication. Principles and procedures of record keeping and basic report preparation. Federal, State, and local laws, codes, and regulations. Safe work practices. Working Conditions Work may be performed indoors or outdoors, in inclement weather. Exposure to loud environments and potentially hostile individuals. Physical requirements include sitting, standing, climbing stairs, walking, running, kneeling, and light carrying for prolonged periods. NOTE: The essential responsibilities of this position are described above and may be subject to change at any time due to reasonable accommodation or other reasons. This document does not imply that these are the only duties performed. Legends/ ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor #J-18808-Ljbffr