Front Desk Supervisor | Palihouse Hyde Park

Front Desk Supervisor | Palihouse Hyde Park

We're looking for a Front Desk Supervisor with a collaborative spirit to support our Hotel Manager. The ideal candidate will be prepared to assist with overseeing an array of departments, including Front Desk, Valet, Housekeeping, Property Maintenance, and overnight agents to maintain trusty service for our guests and a positive environment for our team.

Tucked within Tampa's historic Hyde Park neighborhood, Palihouse Hyde Park Village seamlessly merges residential-inspired charm with contemporary sophistication. With 36 generously sized rooms, an inviting lobby lounge and cocktail bar, this urban lodge caters to travelers seeking a unique and charming experience. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihouse Hyde Park Village!

Tasks at hand:

• Assist with managing all operational functions of the hotel.
• Hold regularly scheduled meetings with staff.
• Ensure full compliance of Hotel operating controls, SOP's, policies, procedures and service standards.
• Assist with all key property issues including capital projects, customer service and refurbishment.
• Handle complaints and oversee service recovery procedures.
• Ensure all decisions are made in the best interest of the hotels and management.
• Develop improvement actions and carry out cost savings.
• Assist in the procurement of operating supplies and equipment.
• Assist with managing third-party vendor relationships for essential equipment and services.
• Assist with hiring key staff members
• Coordinating with staff for all activities and functions.
• Arranging the weekly staff schedule.
• Assist with supervising all on-property staff while on shift
• Be accountable for responsibilities of staff and take ownership of guest complaints.
• Provide effective leadership to team members.
• Respond to audits to ensure continual improvement is achieved.
• Other duties as assigned.

What we are looking for:

• Has a strong working knowledge of and passion for hospitality.
• Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service.
• Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies.
• Displays a strong hands-on approach.
• Thinks critically and objectively.
• Guest service oriented
• Strong knowledge of cleaning products
• Perform any other reasonable duties as required by management.
• Must be able to work a flexible schedule and shifts including weekends & holidays.
• Requires mobility and prolonged standing, walking, bending and lifting up to 35 lbs. |Stand or walk a minimum of eight hours.
• Minimum two years experience in similar position

What's in it for you:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you're under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

We are an E-Verify Employer/Somos un empleador de E-Verify.

More about us:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us!