Senior Director, Laboratory Operations Management

Job Title: Senior Director, Laboratory Operations Management

Primary Location: Atlanta, Georgia (Regional Office - 9 Piedmont)

Worker Location: Onsite

Employment Status: Regular | Standard | Full-time (Non-Union)

Scheduled Weekly Hours: 40

Shift & Hours: Day Shift | 9:00 AM – 6:00 PM | Mon, Tue, Wed, Thu, Fri, Sat, Sun

Salary Range: $183,700 - $237,710 / year (Base pay is determined based on labor market data, internal alignment, and candidate experience, education, certifications, and skills.)

Travel Required: Yes, 25% of the time

Job Summary

The Senior Director, Laboratory Operations Management ensures timely and accurate laboratory reporting across assigned sections while directing day-to-day clinical laboratory operations within a labor management partnership environment (overseeing both credentialed and non-credentialed personnel). This role maintains active competency in laboratory testing, performs bench work as appropriate, and establishes strategic frameworks to align operations with quality assurance, safety, compliance, regulatory, and accreditation standards.

Key Responsibilities

• Leadership & Talent Development: Builds organizational capacity, mentors high-potential employees, and oversees talent recruitment, selection, and performance management. Drives cross-functional collaboration, sets performance standards, and models continuous learning aligned with industry best practices.
• Operational Strategy & Execution: Oversees multiple operational units, translating business strategies into actionable requirements. Manages work allocations, addresses performance gaps, removes operational obstacles, and optimizes resource allocation, forecasting, and costs. Serves as a trusted subject‑matter expert to executive leadership.
• Training & Competency Standards: Establishes organizational competency frameworks for personnel. Champions technical and non‑technical training initiatives, oversees materials development, and ensures ongoing compliance with in‑service and regular training programs.
• Compliance & Accreditation Management: Oversees policies and work instructions to ensure strict alignment with regulatory requirements, licensing, accreditation standards, and inspection checklists. Implements protocols for sample processing, testing, storage, and distribution while driving corrective/preventive actions (CAPA) for regulatory deficiencies.
• Interdepartmental & External Strategic Integration: Serves as the key liaison between laboratory services and broader healthcare operations. Coordinates local and national lab operations, quality management systems, and utilization. Manages strategic relationships with external vendors, public health entities, and healthcare providers.
• Process Improvement & Facilities Management: Evaluates and standardizes lab workflows to enhance quality, patient safety, customer satisfaction, and cost‑effectiveness. Introduces innovative testing methodologies, manages inventory/supply utilization, resolves complex facility issues, and directs cross‑functional project management initiatives.
• Service Quality Assurance: Formulates strategies to handle quality control deviations, specimen processing standards, and proficiency testing issues. Oversees internal and external quality audits to maintain high standards across pre‑analytical, analytical, and post‑analytical testing phases.

Qualifications

Minimum Qualifications

• Minimum four (4) years of experience managing operational or project budgets.
• Minimum five (5) years of experience in a leadership role with direct reports within a healthcare-related field.
• Education & Experience (either route):
  • Bachelor's degree in Medical Laboratory Science, Clinical Laboratory Sciences, or a healthcare-related field AND minimum twelve (12) years of experience in medical technology, clinical laboratory sciences, or healthcare; OR
  • Minimum fifteen (15) years of experience in medical technology, clinical laboratory sciences, or a healthcare-related field.

Preferred Qualifications

• Technical Supervisor Certification from the American Board of Bioanalysis (ABB).
• Medical Technologist (MT) Certification.

Core Knowledge, Skills, and Abilities (KSAs)

• Business Process Improvement & Operational Excellence
• Cost Optimization & Operations Management
• Healthcare Compliance, Legal/Regulatory Requirements, & Safety Management
• Quality Assurance, Effectiveness, & Healthcare Quality Standards
• Medical Sanitation, Infection Control, & Medical Terminology
• Medical Equipment & Patient Sample Collection Protocols
• Stakeholder Management & Employee Training
• Records Maintenance, Confidentiality, & Computer Literacy

Equal Opportunity Employer committed to a fair, respectful, and inclusive workplace for all qualified applicants regardless of race, religion, sex, age, national origin, disability, veteran status, or other protected characteristics.